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• Action engine
  Workflow Button ===== Workflow Button =====
  22 KB (2 795 parole) - 17:06, 6 nov 2017
• Release and Deployment Management
  ...Management]]'' process is supported by a ''[[Glossary|SM]]'' ''[[Glossary|workflow cartridge]]'' that enables the execution of the process according to the IT ...l configuration will still be required. To this aim, the [[Workflow engine|Workflow Engine]] guide may be useful.
  31 KB (4 499 parole) - 10:15, 27 apr 2017
• Deployment Change
  ...ment Change]]'' process is supported by a ''[[Glossary|SM]]'' ''[[Glossary|workflow cartridge]]'' that enables the execution of the process. This process is st ...l configuration will still be required. To this aim, the [[Workflow engine|Workflow Engine]] guide may be useful.
  16 KB (2 520 parole) - 17:53, 28 ott 2015
• Workflow configuration steps - Ticket activities
  ...]'' configuration is optional and needed only if, in a target ''[[glossary|workflow]]'', you plan to use ''[[glossary|ticket activities]]''.
  2 KB (357 parole) - 17:29, 14 gen 2016
• Workflow configuration steps - Master data
  ...done once but it may require updates before configuring a new ''[[glossary|workflow]]''. ...w/Ticket Types''''' || ''[[glossary|Ticket types]]'' are a key element of workflow management and they can be configured through this functionality.
  2 KB (338 parole) - 21:48, 15 nov 2015
• Workflow configuration steps - Creation and basic settings
  ...available, by default, at the following menu entry: '''''General/WorkFlow/WorkFlow Engine'''''. The list of available ''[[glossary|workflows]]'' appears as in [[File:Workflow list screen.JPG|left|thumb|840x840px|Workflows list screen]]
  7 KB (1 078 parole) - 10:08, 4 nov 2017
• Workflow configuration steps - Statuses
  ...For example, the status "Closed" generally indicates that the ''[[glossary|workflow]]'' occurrence is completed and no other activity can be performed. ...managed in the ''<u>Associated Op. Statuses</u>'' tab of the ''[[glossary|workflow]]'' management forms, which appears as in the screen below.
  2 KB (302 parole) - 10:27, 4 nov 2017
• Workflow configuration steps - Transitions
  ...''[[glossary|workflow transitions]]''. The list of configured ''[[glossary|workflow transitions]]'' is listed when entering. ...px|Workflow Transitions list screen]]It is possible add a new ''[[glossary|workflow transition]]'' with the '''ADD NEW''' command or edit an existing configura
  7 KB (1 043 parole) - 07:54, 22 nov 2015
• Workflow configuration steps - Form
  == Creating a workflow form == ...b of a ''[[glossary|ticket]]''. This is done by configuring a ''[[glossary|workflow form]] ''which is constituted of a set of sections and columns.
  4 KB (704 parole) - 21:19, 10 gen 2016
• Workflow configuration steps - Notifications
  ...be configured in the ''<u>Transition Rule</u>'' tab (see the dedicated [[Workflow configuration steps - Transitions|configuration page]]). == Workflow related notifications ==
  5 KB (736 parole) - 21:29, 14 gen 2016
• Workflow configuration steps - Ticket message templates
  ...received) ''[[glossary|messages]]'' related to them. Based on ''[[glossary|workflow]]'', it can be useful to create some message templates in order to standard ...age Templates''</u> in the <u>''Grant Management''</u> tab of ''[[glossary|workflow]]'' configuration allows to create any standard ''[[glossary|message templa
  2 KB (339 parole) - 21:52, 14 gen 2016
• Filters management
  |''Workflow'' || || '''X''' || '''X''' ...ypes</u> || '''''Ticket Type''''' || Primary || multiselected filter for ''Workflow'' Ticket Types
  10 KB (1 383 parole) - 10:07, 16 ott 2018
• Managing Business Case
  == Business case managed through a [[glossary|workflow]] == ...) is to manage the business case (and its approval) through a ''[[glossary|workflow]]''. This requires that the [[SM - Service Desk and Service Management|SM -
  5 KB (761 parole) - 15:06, 5 apr 2016
• Managing Quality
  ...ould be designed to execute a product quality inspection. The ''[[glossary|workflow]]'' records (and associated reporting) can be used to implement the quality
  3 KB (396 parole) - 17:02, 5 apr 2016
• Workflow engine configuration
  #REDIRECT [[Workflow Engine Configuration]]
  43 byte (4 parole) - 07:57, 3 nov 2017
• Workflow configuration steps - ASM Views
  ...'' form/tab of the ''[[glossary|tickets]]'' associated to the ''[[glossary|workflow]]''. If none is selected, the default ''[[glossary|ASM view]]'' is used.
  262 byte (50 parole) - 16:20, 5 nov 2017
• Workflow configuration steps - Decision matrixes
  ...'[[glossary|workflow field]]'' based on two other influencing ''[[glossary|workflow fields]]''. ...ld]]''. If you want to keep the existing value for the target ''[[glossary|workflow field]]'', set the "Keep Current" value.
  1 KB (252 parole) - 16:43, 5 nov 2017
• Workflow configuration steps - Groups association to workflow
  ...a ''[[glossary|workflow transition]]'' or viewing/updating a ''[[glossary|workflow field]]''. ...you won't be able to set privileges relating to them for the ''[[glossary|workflow]]''elsewhere.
  681 byte (114 parole) - 16:50, 5 nov 2017
• MDMM management
  ...MDMM]]'' functionality enables to condition the visibility of ''[[glossary|workflow fields]]'' values base on the ''[[glossary|project]]'' / ''[[glossary|servi For example a ''[[glossary|workflow field]]'' might have three values, "1", "2" and "3". With ''[[glossary|MDMM
  1 KB (195 parole) - 20:16, 5 nov 2017
• Workflow configuration steps - MDMM
  This form/tab allows to manage visibility of the values of some ''[[glossary|workflow fields]]'' per ''[[glossary|project]]'' / ''[[glossary|service]]''. See [[
  212 byte (34 parole) - 19:51, 5 nov 2017
• Workflow configuration steps - Unique workflow key
  ...ry|workflow]]''. This means that no two instances of the same ''[[Glossary|workflow]]'' (i.e. ''[[Glossary|tickets]]'') may have the same values for the elemen To define a unique key, just add all the ''[[Glossary|workflow fields]]'' that shall be part of it.
  352 byte (67 parole) - 20:36, 5 nov 2017
• Log management
  == Workflow level logging ==
  1 KB (198 parole) - 21:18, 5 nov 2017
• Notifications management
  For an Event Type generated by WorkFlow Transition is not possible to update the Notification Template here. The Notification Template shall be updated in WorkFlow Engine.
  19 KB (2 520 parole) - 14:54, 28 nov 2017
• Views management
  # A special field called <u>''Custom field''</u> has to be choosen if a ''workflow'' ''custom field'' has to be added to the ''forced view''.
  9 KB (1 490 parole) - 07:29, 22 mag 2018
• BIRT View
  |SOLUTIONGROUP_ID || int (4)|| Group reference id. At each group per workflow is assigned a specific role. |WORKFLOW_ID || int (4)|| Workflow reference id
  27 KB (3 660 parole) - 15:07, 22 nov 2018
• OU Management
  The Ticket custom field may be defined in General\WorkFlow\Custom Fields.
  9 KB (1 491 parole) - 15:09, 15 giu 2018
• Resources and Groups
  ...o an Organization unit. For further detail about this subject refer to ''[[Workflow Engine Configuration]]'' ...with Role "Requester". For further detail about this subject refer to ''[[Workflow Engine Configuration]]'' or ''[[Timesheet Management]]''
  22 KB (3 423 parole) - 09:40, 5 ago 2019

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