MDMM management
Da itm wiki.
MDMM functionality enables to condition the visibility of workflow fields values base on the project / service of the ticket.
For example a workflow field might have three values, "1", "2" and "3". With MDMM it could be possible to made visible values "1" and "2" for service "A" and "2", "3", for service "B".
This functionality is very useful because it makes it possible to avoid creating different workflow fields with different values, one per each project / service, thus greatly simplifying configuration.
For the following workflow fields it is possible to enable MDMM management:
| Field | Comment |
|---|---|
| Area | |
| Custom Fields | |
| DSG1 | |
| DSG2 | |
| DSG3 | |
| DSG4 | |
| DSG5 | |
| DSG6 | |
| Functionality | |
| Product | |
| Requester | |
| Resolution Cause | |
| Service | |
| Ticket Closure Cause | |
| Ticket Tuple |
|
| Ticket Type | |
| Timesheet Category |
MDMM settings work for all workflows when a workflow field is used.
