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• Action engine
  Workflow Button ===== Workflow Button =====
  22 KB (2 795 parole) - 17:06, 6 nov 2017
• Release and Deployment Management
  ...Management]]'' process is supported by a ''[[Glossary|SM]]'' ''[[Glossary|workflow cartridge]]'' that enables the execution of the process according to the IT ...l configuration will still be required. To this aim, the [[Workflow engine|Workflow Engine]] guide may be useful.
  31 KB (4 499 parole) - 10:15, 27 apr 2017
• Deployment Change
  ...ment Change]]'' process is supported by a ''[[Glossary|SM]]'' ''[[Glossary|workflow cartridge]]'' that enables the execution of the process. This process is st ...l configuration will still be required. To this aim, the [[Workflow engine|Workflow Engine]] guide may be useful.
  16 KB (2 520 parole) - 17:53, 28 ott 2015
• Workflow configuration steps - Ticket activities
  ...]'' configuration is optional and needed only if, in a target ''[[glossary|workflow]]'', you plan to use ''[[glossary|ticket activities]]''.
  2 KB (357 parole) - 17:29, 14 gen 2016
• Workflow configuration steps - Master data
  ...done once but it may require updates before configuring a new ''[[glossary|workflow]]''. ...w/Ticket Types''''' || ''[[glossary|Ticket types]]'' are a key element of workflow management and they can be configured through this functionality.
  2 KB (338 parole) - 21:48, 15 nov 2015
• Workflow configuration steps - Creation and basic settings
  ...available, by default, at the following menu entry: '''''General/WorkFlow/WorkFlow Engine'''''. The list of available ''[[glossary|workflows]]'' appears as in [[File:Workflow list screen.JPG|left|thumb|840x840px|Workflows list screen]]
  7 KB (1 078 parole) - 10:08, 4 nov 2017
• Workflow configuration steps - Statuses
  ...For example, the status "Closed" generally indicates that the ''[[glossary|workflow]]'' occurrence is completed and no other activity can be performed. ...managed in the ''<u>Associated Op. Statuses</u>'' tab of the ''[[glossary|workflow]]'' management forms, which appears as in the screen below.
  2 KB (302 parole) - 10:27, 4 nov 2017
• Workflow configuration steps - Transitions
  ...''[[glossary|workflow transitions]]''. The list of configured ''[[glossary|workflow transitions]]'' is listed when entering. ...px|Workflow Transitions list screen]]It is possible add a new ''[[glossary|workflow transition]]'' with the '''ADD NEW''' command or edit an existing configura
  7 KB (1 043 parole) - 07:54, 22 nov 2015
• Workflow configuration steps - Form
  == Creating a workflow form == ...b of a ''[[glossary|ticket]]''. This is done by configuring a ''[[glossary|workflow form]] ''which is constituted of a set of sections and columns.
  4 KB (704 parole) - 21:19, 10 gen 2016
• Workflow configuration steps - Notifications
  ...be configured in the ''<u>Transition Rule</u>'' tab (see the dedicated [[Workflow configuration steps - Transitions|configuration page]]). == Workflow related notifications ==
  5 KB (736 parole) - 21:29, 14 gen 2016
• Workflow configuration steps - Ticket message templates
  ...received) ''[[glossary|messages]]'' related to them. Based on ''[[glossary|workflow]]'', it can be useful to create some message templates in order to standard ...age Templates''</u> in the <u>''Grant Management''</u> tab of ''[[glossary|workflow]]'' configuration allows to create any standard ''[[glossary|message templa
  2 KB (339 parole) - 21:52, 14 gen 2016
• Filters management
  |''Workflow'' || || '''X''' || '''X''' ...ypes</u> || '''''Ticket Type''''' || Primary || multiselected filter for ''Workflow'' Ticket Types
  10 KB (1 383 parole) - 10:07, 16 ott 2018
• Managing Business Case
  == Business case managed through a [[glossary|workflow]] == ...) is to manage the business case (and its approval) through a ''[[glossary|workflow]]''. This requires that the [[SM - Service Desk and Service Management|SM -
  5 KB (761 parole) - 15:06, 5 apr 2016
• Managing Quality
  ...ould be designed to execute a product quality inspection. The ''[[glossary|workflow]]'' records (and associated reporting) can be used to implement the quality
  3 KB (396 parole) - 17:02, 5 apr 2016
• Workflow engine configuration
  #REDIRECT [[Workflow Engine Configuration]]
  43 byte (4 parole) - 07:57, 3 nov 2017
• Workflow configuration steps - ASM Views
  ...'' form/tab of the ''[[glossary|tickets]]'' associated to the ''[[glossary|workflow]]''. If none is selected, the default ''[[glossary|ASM view]]'' is used.
  262 byte (50 parole) - 16:20, 5 nov 2017
• Workflow configuration steps - Decision matrixes
  ...'[[glossary|workflow field]]'' based on two other influencing ''[[glossary|workflow fields]]''. ...ld]]''. If you want to keep the existing value for the target ''[[glossary|workflow field]]'', set the "Keep Current" value.
  1 KB (252 parole) - 16:43, 5 nov 2017
• Workflow configuration steps - Groups association to workflow
  ...a ''[[glossary|workflow transition]]'' or viewing/updating a ''[[glossary|workflow field]]''. ...you won't be able to set privileges relating to them for the ''[[glossary|workflow]]''elsewhere.
  681 byte (114 parole) - 16:50, 5 nov 2017
• MDMM management
  ...MDMM]]'' functionality enables to condition the visibility of ''[[glossary|workflow fields]]'' values base on the ''[[glossary|project]]'' / ''[[glossary|servi For example a ''[[glossary|workflow field]]'' might have three values, "1", "2" and "3". With ''[[glossary|MDMM
  1 KB (195 parole) - 20:16, 5 nov 2017
• Workflow configuration steps - MDMM
  This form/tab allows to manage visibility of the values of some ''[[glossary|workflow fields]]'' per ''[[glossary|project]]'' / ''[[glossary|service]]''. See [[
  212 byte (34 parole) - 19:51, 5 nov 2017

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