Workflow configuration steps - Introduction

A workflow is a business process, made of a sequence of activities transforming inputs into outputs with the aim to achieve specific outcomes. With itmSUITE® it is possible to support the execution of workflows by means of its embedded workflow engine.

itmSUITE® makes available a set of predefined workflows by means of workflow cartridges. These preset workflows can be modified and new workflows can be added. All workflows can be exported and re-imported by means of workflow cartridges.

This guide will go through the key steps needed to create a workflow from scratch, assuming the basic itmSUITE® configurations (company and its related master data, services, etc.) were previously completed (see Introduction to basic configuration).

Workflow configuration steps.

• Master data
• Creation and basic settings
• Statuses
• Transitions
• Fields
• Grants
• Forms
• ASM Views (optional)
• Decision matrixes (optional)
• Groups association (optional)
• MDMM (optional)
• Notifications (optional)
• Ticket activities (optional)
• Ticket message templates (optional)
• Unique workflow key (optional)

[More]