Workflow configuration steps - Introduction
A workflow is a business process, made of a sequence of activities transforming inputs into outputs with the aim to achieve specific outcomes. With itmSUITE® it is possible to support the execution of workflows by means of its embedded workflow engine.
itmSUITE® makes available a set of predefined workflows by means of workflow cartridges. These preset workflows can be modified and new workflows can be added. All workflows can be exported and re-imported by means of workflow cartridges.
This guide will go through the key steps needed to create a workflow from scratch, assuming the basic itmSUITE® configurations (company and its related master data, services, etc.) were previously completed (see Introduction to basic configuration).
Workflow configuration steps.
- Master data
- Creation and basic settings
- ASM Views (optional)
- Decision matrixes (optional)
- Groups association (optional)
- MDMM (optional)
- Notifications (optional)
- Ticket activities (optional)
- Ticket message templates (optional)
- Unique workflow key (optional)