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| − | + | A ''[[glossary|workflow]]'' is a business process, made of a sequence of activities transforming inputs into outputs with the aim to achieve specific outcomes. With itmSUITE® it is possible to support the execution of ''[[glossary|workflows]] ''by means of its embedded ''[[glossary|workflow engine]].'' | |
| − | is a process | ||
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| − | + | itmSUITE® makes available a set of predefined ''[[glossary|workflows]]'' by means of ''[[glossary|workflow cartridges]]''. These preset ''[[glossary|workflows]]'' can be modified and new ''[[glossary|workflows]]'' can be added. All ''[[glossary|workflow]]''[[glossary|s]] can be exported and re-imported by means of ''[[glossary|workflow cartridges]]''. | |
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| − | + | This guide will go through the key steps needed to create a ''[[glossary|workflow]]'' from scratch, assuming the basic itmSUITE® configurations (''[[glossary|company]]'' and its related master data, ''[[glossary|services]]'', etc.) were previously completed (see [[itmSUITE® - Introduction to basic configuration#Introduction|Introduction to basic configuration]]). | |
| − | + | Workflow configuration steps. | |
| + | * [[Workflow configuration steps - Master data|Master data]] | ||
| + | * [[Workflow configuration steps - Creation and basic settings|Creation and basic settings]] | ||
| + | * [[Workflow configuration steps - Statuses|Statuses]] | ||
| + | * [[Workflow configuration steps - Transitions|Transitions]] | ||
| + | * [[Workflow configuration steps - Fields|Fields]] | ||
| + | * [[Workflow configuration steps - Grants|Grants]] | ||
| + | * [[Workflow configuration steps - Form|Forms]] | ||
| + | * [[Workflow configuration steps - ASM Views| ASM Views (optional)]] | ||
| + | * [[Workflow configuration steps - Decision matrixes|Decision matrixes (optional)]] | ||
| + | * [[Workflow configuration steps - Groups association to workflow|Groups association (optional)]] | ||
| + | * [[Workflow configuration steps - MDMM| MDMM (optional)]] | ||
| + | * [[Workflow configuration steps - Notifications|Notifications (optional)]] | ||
| + | * [[Workflow configuration steps - Ticket activities|Ticket activities (optional)]] | ||
| + | * [[Workflow configuration steps - Ticket message templates|Ticket message templates (optional)]] | ||
| + | * [[Workflow configuration steps - Unique workflow key|Unique workflow key (optional)]] | ||
| + | : [[More|[More]]] | ||
Versione attuale delle 08:39, 4 nov 2017
A workflow is a business process, made of a sequence of activities transforming inputs into outputs with the aim to achieve specific outcomes. With itmSUITE® it is possible to support the execution of workflows by means of its embedded workflow engine.
itmSUITE® makes available a set of predefined workflows by means of workflow cartridges. These preset workflows can be modified and new workflows can be added. All workflows can be exported and re-imported by means of workflow cartridges.
This guide will go through the key steps needed to create a workflow from scratch, assuming the basic itmSUITE® configurations (company and its related master data, services, etc.) were previously completed (see Introduction to basic configuration).
Workflow configuration steps.
