Differenze tra le versioni di "SM - Service Desk and Service Management"
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| − | + | __NOTOC__ | |
| + | This section is aimed at helping you to quickly start with itmSUITE®. | ||
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| + | {{colonne}} | ||
| + | |||
| + | ==Overview== | ||
| + | Introduction to itmSUITE® features | ||
| + | * [[itmSUITE® - Introduction|Introduction]] | ||
| + | * [[itmSUITE® - Key features|Key features]] | ||
| + | * [[itmSUITE® - Core modules|Core modules]] | ||
| + | * [[itmSUITE® - Complementary modules|Complementary modules]] | ||
| + | * [[itmSUITE® - Architecture|Architecture]] | ||
| + | * [[Glossary|Glossary]] | ||
| + | : [[More|[More]]] | ||
| + | |||
| + | ==Preliminary steps== | ||
| + | Prepare to install and deploy itmSUITE® | ||
| + | * [[itmSUITE® - Preliminary steps|Configuration scenarios]] | ||
| + | * [[itmSUITE® - Preliminary steps|Deployment scenarios]] | ||
| + | * [[itmSUITE® - Preliminary steps|Preparations]] | ||
| + | : [[More|[More]]] | ||
| + | |||
| + | ==Installation== | ||
| + | Installation of itmSUITE® components | ||
| + | * [[itmSUITE® - SM/PM installation|SM/PM installation]] | ||
| + | * [[itmSUITE® - CMS installation|CMS installation]] | ||
| + | * [[itmSUITE® - DE installation|DE installation]] | ||
| + | * [[itmSUITE® - MB installation|MB installation]] | ||
| + | * [[itmSUITE® - EEM installation|EEM installation]] | ||
| + | * [[itmSUITE® - RE installation|RE installation]] | ||
| + | * [[itmSUITE® - SP installation|SP installation]] | ||
| + | : [[More|[More]]] | ||
| + | |||
| + | ==Demo database== | ||
| + | Introduction to the demo database content | ||
| + | * [[itmSUITE® - Demo database|Demo database contents and use]] | ||
| + | : [[More|[More]]] | ||
| + | |||
| + | ==Basic configuration== | ||
| + | Preliminary and cross modules configuration | ||
| + | * [[itmSUITE® - Introduction to basic configuration|Introduction]] | ||
| + | * [[itmSUITE® - Introduction to basic configuration#Application settings|Application settings]] | ||
| + | * [[itmSUITE® - Introduction to basic configuration#Company creation|Company creation]] | ||
| + | * [[itmSUITE® - Introduction to basic configuration#License configuration|License configuration]] | ||
| + | * [[itmSUITE® - Introduction to basic configuration#Admin creation|Admin creation]] | ||
| + | * [[itmSUITE® - Introduction to basic configuration#Company preparation|Company preparation]] | ||
| + | * [[itmSUITE® - Introduction to basic configuration#Company master data|Company master data]] | ||
| + | : [[More|[More]]] | ||
| + | |||
| + | {{colonne spezza}} | ||
| + | |||
| + | ==Core modules configuration== | ||
| + | Core modules configuration guides | ||
| + | * [[itmSUITE® - SM configuration|SM - Service Desk and Service Managment]] | ||
| + | * [[itmSUITE® - PM configuration|PM - Project and Portfolio Managment]] | ||
| + | * [[itmSUITE® - CMS configuration|CMS - Configuration Management System]] | ||
| + | * [[itmSUITE® - DE configuration|DE - Discovery Engine]] | ||
| + | : [[More|[More]]] | ||
| + | |||
| + | ==Complementary modules configuration== | ||
| + | Complementary modules configuration guides | ||
| + | * [[itmSUITE® - OCE configuration|OCE - Service Level Management]] | ||
| + | * [[itmSUITE® - REP configuration|REP - Reporting]] | ||
| + | * [[itmSUITE® - EEM configuration|EEM - External Event Manager]] | ||
| + | * [[itmSUITE® - RE configuration|RE - Reconciliation Engine]] | ||
| + | * [[itmSUITE® - SP configuration|SP - Sharepoint Publisher]] | ||
| + | : [[More|[More]]] | ||
| + | |||
| + | ==Special topics configuration== | ||
| + | Special topics configuration guides | ||
| + | |||
| + | * [[Licenses|Licenses]] | ||
| + | * [[LDAP and NTLM|LDAP and NTLM]] | ||
| + | * [[Users and roles|Users and roles]] | ||
| + | * [[Notifications management|Notifications management]] | ||
| + | * [[Message system|Message system]] | ||
| + | * [[Workflow system|Workflow system]] | ||
| + | * [[Action engine|Action engine]] | ||
| + | * [[Log management|Log management]] | ||
| + | * [[MURM management|MURM management]] | ||
| + | * [[MDMM management|MDMM management]] | ||
| + | * [[Views management|Views management]] | ||
| + | * [[Filters management|Filters management]] | ||
| + | * [[Personal options|Personal options management]] | ||
| + | : [[More|[More]]] | ||
| + | |||
| + | ==Conventions and glossary== | ||
| + | Reading convetions and glossary of itmSUITE® terms | ||
| + | * [[Reading conventions|Reading conventions]] | ||
| + | * [[Glossary|Glosssary of terms]] | ||
| + | : [[More|[More]]] | ||
| + | |||
| + | {{colonne fine}} | ||
| + | |||
| + | [[category:itmSUITE®]] | ||
Versione delle 13:28, 13 apr 2015
This section is aimed at helping you to quickly start with itmSUITE®.
OverviewIntroduction to itmSUITE® features Preliminary stepsPrepare to install and deploy itmSUITE® InstallationInstallation of itmSUITE® components
Demo databaseIntroduction to the demo database content Basic configurationPreliminary and cross modules configuration |
Core modules configurationCore modules configuration guides
Complementary modules configurationComplementary modules configuration guides
Special topics configurationSpecial topics configuration guides
Conventions and glossaryReading convetions and glossary of itmSUITE® terms |
