itmSUITE PMSM can be configured to interact with external mailboxes (sending and receiving mail).
In General\Company\Company Info is possible to configure:
* Transfer Protocol: an SMTP address to allow PMSM to send mail * Store Protocol: one or more mailboxes to be checked by PMSM
This funtion enable the user to:
- Add new message
- Replay to a message
- Forward a message
The most important feature developped in this function is the ability to select the mail receiver based on the role he/she play on the entity. So when the mail is sent from a:
|Ticket||Ticket Request, Ticket Owner, Solution Groups Member or Manager, Ticket Worker, Service Owner|
|Sale Contract||Sale Contract creator, Project Manager, All active record|
|Project/Service||Project/Service creator, Project Manager, Project/Service Manager|
In any case is still possible to send massage to specific mail inserting the mail address in "Other recipient" field.