Resources and Groups

itmSUITE® manage resources and Groups as way to profile the user to the System.

Resource is linked to a User and can belongs to a different Groups. Group is used to profile the resources and assign to them different roles in the system.

The main point treated in the guide are:

1. Resource Management process
2. Group Management process

Resource Management process

The following table report the process the resource is involved

Resource Management	Description
Resource Definition	See below
Add Resource to Group	See below
Add Resource to Project / Service	Resource on Project
Enable a Resource on Service Catalogue Request (SRCS)	SRCS Management
Timesheet declaration	Timesheet Management
Synchronization User & Resource with Active Directory	User and Resource Synchronization

Resource Definition

Manage the Resource is the entry point of Human management at the system. Resource can be associate to a User’, so he/she has a login or can be a standalone resource.

Resource management is done by a Manager Role, using the Resources/ Resources This session enable the Manager / Administrator to: Add, Copy and filter

To perform the copy of the Resource is necessary to select an existing Resource.

The Resource form presents nine tabs:

1. General
2. Address
3. Document
4. Configuration Items
5. Project / Service
6. Service Request
7. Groups
8. Privileges
9. Cost Items

here below the list of fields present into the General tab:

Field	Description
"Creation User"	Contains the full name of resource that has created the record. Non editable.
"Creation Date"	Contains the Date time of record registration. Non editable.
"Edit User"	Contains the full name of the last resource that has saved the record. Non editable.
"Edit Date"	Contains the last Date time of record modification. Non editable.
"Status"	This field identify the supplier' status, available values are: Status Description Inactive Initial status of Resource enable the Manager to set all the properties Active Status to set if the Resource to get it operational Cancelled Status to set if the Resource is no more operational
"Code"	Company internal number of the resource. Non editable.
"Name"	Name of the Resource.
"Surname"	Surname of the Resource.
"Birthday"	Date of Birth of the Resource.
"Birth Place"	Place of Birth of the Resource.
"Type"	This is an attribute of the Resource. The master data for this field are present in /General/Resources/Resource Type.
"External code"	This is an attribute of the Resource. Usually is used as external key toward other Company software. E.g.: SAP Employee Number.
"Country"	This is an attribute of the Resource. The master data for this field are present in /General/Company/Countries.
"Supplier"	This is an attribute of the Resource. The master data for this field are present in /General/Supplier Management/Suppliers.
"Sale Role"	This information determines the define the Default profile that will be used by the billing process. The master data for this field are present in /General/Resources/Sale Roles.
"Purchase Role"	This information determines the define the Default profile that will be used to charge costs. The master data for this field are present in General/ Resources/Purchase Roles
"Is customer Resource"	This is an attribute of the Resource. This flag declare that a resource is linked to a Client
"Customer"	This is an attribute link the Resource to the client he/she belongs to.
"Organization Unit"	This is an attribute link the Resource to the Organization Unit (OU) of Client he/she belongs too.
"Login"	This is an attribute link the Resource. Login is a link towards the User Management information.
"Can declare holiday"	If flagged enable the resource to manage his Holiday. Holiday is managed directly in /Personal/Resource calendar.
"Pers.View Right"	If flagged enable the resource to manage Personal views
"Client Type"	This is an attribute of the Resource. The master data for this field are present in /General/Company/Client Types.
"VIP Type"	This is an attribute of the Resource. The master data for this field are present in /General/Resources/VIP Types.
"Can declare illness"	If flagged enable the resource to manage his Illness. Illness is managed directly in /Personal/Resource calendar.
"Can switch Accessible Mode"	This is an attribute of the Resource. If flagged enable the resource to access the system in Accessible Mode.
"Can open ticket by resource selection"	This is an attribute of the Resource. If flagged enable the resource to call "Add Request by Resource". This is a special way to call SRCS session. The value available are: Field Description No (Default) SRCS special form is not active for this Resource Simple Resource can open "Add Request by Resource” but the edit resource information option isn't available Full Options Resource can open "Add Request by Resource" and the edit resource information option is available
"Resource search Capability"	This is an attribute depends of "Can open ticket by resource selection". The value available are: Field Description "All Resources" Default value, the "Add Request by Resource" function shown all the active Resources "Only Resources of OU he/she belongs to" If flagged enable the resource to select in the "Add Request by Resource" function only the resources present in the same Resource OU. "Only Resources of OUs where Resource is OU Manager" If flagged enable the resource to select in the "Add Request by Resource" function only the resources present all the OUs where he/she is the OU Manager.
"Can Edit Own Resource Data"	If flagged enable the resource to update the /Personal/Profile information.
"CMS Access"	If flagged enable the resource login to itmSUITE® CMS Module
"User Mapping mode"	itmSUITE® CMS is core module that can be called from itmSUITE® PM or itmSUITE® SM or via specific portal. When called from PM/SM we should specify how the connect resource can be seen in CMS. The available options are: Access Option Description System The current resource will be granted with system right on itmSUITE® CMS, so he/she will have the Administrator privileges. (see ASM - Asset and Service Management) CMS local The current resource should have a login on itmSUITE® CMS. PM /SM login should match with the CMS login. (see ASM - Asset and Service Management) Suite The current resource login will be used on CMS. The right on CMS will be inherit via Groups Privileges. (see ASM - Asset and Service Management)

For each resource is possible to set different Address. For example, "Headquarters", "Order" addresses. The session enables the user to Add, Delete or Print the list of address.

The list of fields is shown in the table below:

Address tab fields	Description
"Address"	Used to set Street information
"City"	Used to indicate the supplier's city
"Postal code"	Used to indicate the supplier's postal code
"District"	Used to indicate the supplier's province
"Region"	Used to indicate the supplier's region
"Phone"	Used to indicate the supplier's phone number. This should be specific by supplier address type, "Headquarters", "Order"
"Mobile"	Used to indicate the supplier's Mobile phone number.
"Fax"	Used to indicate the supplier's fax number.
"Email"	Used to indicate the supplier's Email information.
"Type"	This is an attribute of the supplier. The master data for this field are present in /General/Company/Address Types.
"Notes"	Used to indicate general notes.
"Country"	This is an attribute of the supplier. The master data for this field are present in /General/Company/Countries.
"Use for Ticket Info"	if flagged this address will be used to populate the Ticket User Info Tab. information
"Default"	if flagged this address will be proposed as default address.

For each resource is possible to add different Documents. The session enables the user to Add, Delete or Print the list of documents.

The list of fields is shown in the table below:

Field	Description
"Creation User"	Contains the full name of resource that has created the record. Non editable.
"Creation Date"	Contains the Date time of record registration. Non editable.
"Edit User"	Contains the full name of the last resource that has saved the record. Non editable.
"Edit Date"	Contains the last Date time of record modification. Non editable.
"Name"	Document name. Populated automatically with the file name, can be change by the user.
"Topic"	Identitfy the area of the document. The Topic follow the document taxomony
"Type"	Identitfy the type of document. The Type follow the document taxomony.
"Format"	Document can be store in the itmSUITE® Database,default optiion or linked to an external source.
"Visibility"	This Option enable the user to set the Document visibility. Field Description "Private" so only the people that can manage the resource can manage the document. "Public" in this case the system enable to select the "All Users" flag.
"Description"	Additional document description
"Upload Document"	document full path or link.

For each resource is possible to Manage Configuration Item. The session enables the user to Add and Associate, Assign to Requester a configuration item. The possibility to see or manage the configuration is granted via the Privileges tab, see below. Anyway if Configuration Item’’ are associated to the resource some property is show to the user. For further detail refer to ASM - Asset and Service Management

For each resource is possible to see the list of Project / Service he/she is involved. The Project/Service tab show also if the resource is "On Budget" on a specific project/service.

For each resource is possible to see the list of SRCS he/she has been enabled.

For each resource is possible to manage the assignment of resource to specific group. The session enables the user to Add, Delete or Print the list of groups. Note:

1. Adding a resource to groups means add he/she as a Group Member
2. Deleting resource from a groups means delete he/she as a Group Member

For each resource is possible to manage Privileges. There are two possible levels of granularity: visibility or editability and can be assigned at the following entity:

1. Resources
2. Price lists

Resource privileges is managed by resource type and Entity. The list of available entity is: <Resource Type>

• Tab General view
• Tab General update
• Tab Address view
• Tab Address update
• Tab Document view
• Tab Document update
• Tab Configuration Item view
• Tab Configuration Item update
• Tab Project/Service view
• Tab Project/Service update
• Tab Service Request view
• Tab Service Request update
• Tab Group view
• Tab Group update
• Tab Privileges view
• Tab Privileges update
• Tab Cost Items view
• Tab Cost Items update

Price list privileges is managed only the entity. The list of available entity is:

• Price lists view
• Price lists update
• View Price items for projects/services
• Update Price items for projects/services
• View Cost items for resources
• Update Cost items for resources

For each resource is possible to manage Cost Items. Resource can manage Cost Item only if enabled in tab Privileges. Cost Item is the instance of a Price Item actualized with the Start Date. E.g a Price Item can be the license of a product. The Cost track and expense the assignment of the license to a resource. The session enables the user to Add, Delete a Cost Item. When a Cost Item is assigned to a resource is important to recored the quantity and the "Start Date" (Assignment Start Date). To track all figure assigned to a resource is better to set the "End Date" (Assignment End Date) instead of deleting the relationship between Resource and Cost Item.

Group Management process

Group Management	Description
Group Definition	See Above
Add Group	See Above
Add Resource to Group	See above on Resource Chapter
Add Group to Workflow	Workfow mangement
Enable a Group on Service Catalogue Request (SRCS)	SRCS Management
Profile a Timesheet declaration	Timesheet Management

How to

Set on Resource:

Resource Configuration	Link	Description
VIP Type	General/ Resources/VIP Type	This function defines the data source to set the VIP type in Resource master data
Purchase Roles	General/ Resources/Purchase Roles	This function defines the data source used to set the default value for purchase role in the Resource master data.
Sale Roles	General/ Resources/Sale Roles	This function defines the data source used to set the default value for sale role in the Resource master data.