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Get started with itmSUITE®
Learn basic concepts and how to start

  • Overview
  • Installation
  • Basic configuration
  • Glossary

Get started with itmCLOUD®
Learn basic concepts and how to start.

  • Overview
  • Preliminaty steps
  • Activation
  • Modules
  • Basic configuration
  • Cross module features
  • Glossary

SM - Service Desk and Service Management

  • Introduction
  • Service catalogue
  • Requests Catalogue (SRCS)
  • Workflow Engine
  • Action Engine
  • Preconfigured processes

PM - Project and Portfolio Management

  • Introduction
  • Project management

CMS - Configuration Management System

  • Introduction
  • CMS Web Client
  • CMS Fat Client

DE - Discovery Engine

  • Introduction
  • OCS Inventory NG
  • Web Client
  • OCS Inventory NG integration

Complementary modules

  • FM - Financial Management
  • OCE - Service Level Management
  • REP - Reporting
  • EEM - External Event Manager
  • RE - Reconciliation Engine

Roadmap

  • VM - Visual Management
  • MS - Mobile Services
  • DB - DashBoard
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BASICS & CONFIGURATION

  • Get started with itmSUITE®
  • Get started with itmCLOUD®

CORE MODULES USE

  • SM - Service Desk and Service Management
  • PM - Project and Portfolio Management
  • CMS - Configuration Management System
  • DE - Discovery Engine

COMPLEMENTARY MODULES USE

  • FM - Financial Management
  • OCE - Service Level Management
  • MS - Mobile Services
  • DB - DashBoard
  • REP - Reporting
  • EEM - External Event Manager
  • RE - Reconciliation Engine

ROADMAP

  • VM - Visual Management

SERVICES

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  • Questa pagina è stata modificata per l'ultima volta il 22 nov 2017 alle 11:31.
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