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Get started with itmSUITE®
Learn basic concepts and how to start

• Overview
• Preliminaty steps
• Installation
• Modules
• Basic configuration
• Cross Module features
• Glossary

Get started with itmCLOUD®
Learn basic concepts and how to start.

• Overview
• Preliminaty steps
• Activation
• Modules
• Basic configuration
• Cross module features
• Glossary

SM – Service Desk and Service Management

• Overview
  
• Service catalogue
  
• Requests Catalogue (SRCS)
  
• Workflow Engine
  
• Action Engine
  
• Preconfigured process
  • Incident Management
  • Service Request Management
  • Change Management
  • Problem Management
  • Know Error Management
  • Release Management
  • News Management

PM – Project and Portfolio Management

• Overview
  
• Project management

CMS – Configuration Management System

• Overview
• Fat Client
• Web Client
• Embedded features

DE – Discovery Engine

• Overview
• OCS Inventory NG
• Web Client
• OCS Inventory NG integration

Complementary modules

• FM – Financial Management
• OCE – Service Level Management
• REP - Reporting
• EEM – External Event Manager
• RE – Reconciliation Engine
• SP – Sharepoint Publisher

Roadmap

• VM – Visual Management
• MS – Mobile Services
• DB - DashBoard