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Get started with itmSUITE®
Learn basic concepts and how to start

• Overview
• Preliminaty steps
• Installation
• Basic configuration
• Modules configuration
• Glossary

Get started with itmCLOUD®
Learn basic concepts and how to start.

• Overview
• Preliminaty steps
• Activation
• Modules
• Basic configuration
• Cross module features
• Glossary

SM – Service Desk and Service Management

• Introduction
• Service catalogue
• Requests Catalogue (SRCS)
• Workflow Engine
• Action Engine
• Preconfigured process
  • Incident Management
  • Service Request Management
  • Change Management
  • Problem Management
  • Know Error Management
  • Release Management
  • News Management

PM - Project and Portfolio Management

• Introduction
• Project management

CMS - Configuration Management System

• Introduction
• Fat Client
• Web Client
• Embedded features

DE - Discovery Engine

• Overview
• OCS Inventory NG
• Web Client
• OCS Inventory NG integration

Complementary modules

• FM - Financial Management
• OCE - Service Level Management
• REP - Reporting
• EEM - External Event Manager
• RE - Reconciliation Engine
• SP - Sharepoint Publisher

Roadmap

• VM - Visual Management
• MS - Mobile Services
• DB - DashBoard