Differenze tra le versioni di "SM - Service Desk and Service Management"

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SM - Service Desk and Service Management is one of the core ''[[Glossary|modules]]'' of itmSUITE®. The ''[[Glossary|module]]'' is intended to support the execution of processes thanks to its ''[[Glossary|workflow engine]]''. A set of pre configured processes are supplied as ''workflow cartridges'', in particular to support the following:
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SM - Service Desk and Service Management is one of the core ''[[Glossary|modules]]'' of itmSUITE®. The ''[[Glossary|module]]'' is intended to support the execution of processes thanks to its ''[[Glossary|workflow engine]]''. A set of pre configured processes are supplied as ''workflow cartridges'', in particular:
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* ''[[Glossary|Incident Management]]''
 
* ''[[Glossary|Incident Management]]''
 
* ''[[Glossary|Request Fulfilment]]''
 
* ''[[Glossary|Request Fulfilment]]''
 
* ''[[Glossary|Change Management]]''
 
* ''[[Glossary|Change Management]]''
 
* ''[[Glossary|Problem Management]]''
 
* ''[[Glossary|Problem Management]]''
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* ''[[Glossary|Release Management]]''
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* ''[[Glossary|Known Error Management]]''
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* ''[[Glossary|Release and Deployment Management]]''
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* ''[[Glossary|Deployment Change]]''
 
* ''[[Glossary|Demand Management]]''
 
* ''[[Glossary|Demand Management]]''
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* ''[[Glossary|News Management]]''
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However, ''[[Glossary|SM]]'' ''[[Glossary|workflow engine]]'' is very flexible and powerful and may support many other business processes (e.g. purchase or sales management).
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In the following table the key guides to use ''[[Glossary|SM]]'' are listed:
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{| class="wikitable"
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! Guide !! Page
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|-
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| Incident management process || [[Incident Management]]
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|-
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| Request fulfilment process || [[Request Fulfilment]] 
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|-
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| Change management process || [[Change Management]] 
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|-
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| Problem management process || [[Problem Management]]
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|-
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| Known error management process || [[Known Error Management]]
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|-
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| Release mnd deployment anagement process || [[Release and Deployment Management]]
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|-
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| Deployment change process || [[Deployment Change]]
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|-
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| Demand management process || [[Demand Management]]
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|-
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| News management process || [[News Management]]
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|-
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|Workflow execution || [[Workflow execution guide|Workflow execution guide]] 
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|-
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|Workflow engine configuration || [[Workflow engine configuration|Workflow engine configuration]] 
  
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This part of the documentation is meant to provide information on the use of the ''module'' and on how the .
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|}
  
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The following links may be useful for the
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For basic and cross functionalities of itmSUITE® see also
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* [[Documents management|Managing documents]]
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* [[Filters management|Managing filters]]
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* [[Grid mode|Managing records in grid mode]]
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* [[Messages management|Managing messages]]
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* [[Standard mode|Managing records in standard mode]]
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* [[Views management|Managing views]]
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: [[More|[More]]]

Versione attuale delle 10:43, 18 feb 2016

SM - Service Desk and Service Management is one of the core modules of itmSUITE®. The module is intended to support the execution of processes thanks to its workflow engine. A set of pre configured processes are supplied as workflow cartridges, in particular:

However, SM workflow engine is very flexible and powerful and may support many other business processes (e.g. purchase or sales management).

In the following table the key guides to use SM are listed:

Guide Page
Incident management process Incident Management
Request fulfilment process Request Fulfilment
Change management process Change Management
Problem management process Problem Management
Known error management process Known Error Management
Release mnd deployment anagement process Release and Deployment Management
Deployment change process Deployment Change
Demand management process Demand Management
News management process News Management
Workflow execution Workflow execution guide
Workflow engine configuration Workflow engine configuration

For basic and cross functionalities of itmSUITE® see also

[More]
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