Views management

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Versione del 24 gen 2018 alle 16:12 di Francesco.bertuletti (discussione | contributi) (Sorting & Operations)

Overview

Vews are preconfigured selection of attributes and associated preferences including a filter to list records for an itmSUITE® managed entity.

The following table show the modules where the View can be created:

Module Description
Ticket   is used to define user searching record set or to create a Dashboard KPI
Ticket activity is used to define user searching record set or to create a Dashboard KPI
Related Ticket is used to define the column shown in Ticket Related Ticket Tab
Related ticket preview is used to define the preview shown in Ticket Related Ticket Tab
Ticket activity multiple edit is used to define the Ticket Activity column shown to the user when the Multiple Edit mode is activated on Ticket activity tab.
Ticket Custom View
Timesheet is used to define the Timesheet column view
Timesheet Expenses is used to define the Timesheet detail expenses column view
TODO List: Milestone is used to define the Todo list columns based on 'Project Milestone information
TODO List: Project Activity is used to define the Todo list columns based on Project Activity information
TODO List: Ticket Activity is used to define the Todo list columns based on Ticket Activity information


Views can be categorized also as:

Forced views is defined by the Administrator and used by the itmSUITE® to enable users to:

  • Open / search / export ticket
  • Create a record set for Dashboard

Personal views are created by the Resource and are visible only by the creator.

Forced Views

This function is revered to the Administrator. This function is accessible from Menu at link General/Company/Forced Views

The local steps to create a forced view are:

  • Define a forced view general data
  • Define the forced view columns
  • Define sorting and operation on data
  • Define the assignment authorization
  • Define a default filter
Forced View General Data

This step enable the Administrator to define main characteristic of the View. The information are present in the General Tab of session

The table below contains all the view attribute to set.

Field Description
Name Forced View name. This will be the name shown to the user if no language name is configured. This field is mandatory
English English language specific Forced View name. This will be the name shown to the user if his profile is configured with the English language. For more information about use of Languages in itmSUITE(r) see Language Management
FR, IT Language specific Forced View name. This will be the name shown to the user if his profile is configured with the selected Language. For more information about use of Languages in itmSUITE(r) see Language Management
Module This field define the scope module of the Forced Views. The choose of Model determine the list of fields that will be available in the Fields Tab. This field is mandatory
Status This field define the Forced view status: Available values are: Inactive, Published as View, Published as Link and Published as View and Link. This field is mandatory
Mode This field define the available look at field of the view. Available values are: List, Agenda
Default Mode This field define the start up look at field of the view.
Description View description
Forced View columns

This step enable the Administrator to define Forced View columns. The information are present in the Fields Tab of session

The table below contains the view attribute and the commands:

Field Description
"Add New Column" this Dropdown enable the Adminstrator to select the field to include into the view
ADD Command button, activate the column selection
SORT ORDER Command button to save the selected column

Note:

  1. Drug&Drop funciton is enabled to change the fields order
  2. A special field called Custom field has to be choosen if a workflow custom field has to be added to the forced view.
  3. A special field called Escalation Objective has to be choosen if an Objective has to be added to the forced view.
Sorting & Operations

This step enable the Administrator to define the data view sorting. The information are present in the Sorting & Operation Tab of session

The table below contains the view attribute and the commands:

Field Description
"Add New Column" this Dropdown enable the Adminstrator to select the ordering field
ADD Command button, activate the column selection
SORT ORDER Command button to save the selected column

Note: Once the Field has been added to the view is it possible to chose the order version between Descending and Ascending.

Assignment

This step enable the Administrator to define who will be authorized to access the view. The settings parameter are present in the Assignements Tab of session

The table below contains all the view attribute to set.

Default Filter

This step enable the Administrator to define the default filter of view. The settings parameter are present in the FilterTab of session. For futher detail see the Filter Management section

Personal Data views

The logical step to define a Personal views are:

  • Configuration enablment
  • Personal view creation
Configuration enablement

The local steps to create a forced view are:

Personal View Creation