Differenze tra le versioni di "Message system"

Da itm wiki.
(Company Configuration)
 
(2 versioni intermedie di uno stesso utente non sono mostrate)
Riga 9: Riga 9:
  
 
[[File:Message Schema.jpg|centre|thumb|500x500px|itmSUITE Message System]]
 
[[File:Message Schema.jpg|centre|thumb|500x500px|itmSUITE Message System]]
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=== Message Function ===
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This funtion enable the user to:
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#<b>Add</b> new message
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#<b>Replay</b> to a message
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#<b>Forward</b> a message
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The most important feature developped in this function is the ability to select the  mail ''receiver'' based on the role he/she play on the entity. So when the mail is sent from a:
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{| class="wikitable"
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! Entity!! Receiver
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|-
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| Ticket || Ticket Request, Ticket Owner, Solution Groups Member or Manager, Ticket Worker, Service Owner
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|-
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| Sale Contract || Sale Contract creator, Project Manager, All active record
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|-
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| Project/Service || Project/Service creator, Project Manager, Project/Service Manager
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|}
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In any case is still possible to send massage to specific mail inserting the mail address in "Other recipient" field.

Versione attuale delle 09:52, 14 giu 2018

itmSUITE PMSM can be configured to interact with external mailboxes (sending and receiving mail).

Company Configuration

In General\Company\Company Info is possible to configure:

* Transfer Protocol: an SMTP address to allow PMSM to send mail
* Store Protocol: one or more mailboxes to be checked by PMSM


itmSUITE Message System

Message Function

This funtion enable the user to:

  1. Add new message
  2. Replay to a message
  3. Forward a message

The most important feature developped in this function is the ability to select the mail receiver based on the role he/she play on the entity. So when the mail is sent from a:

Entity Receiver
Ticket Ticket Request, Ticket Owner, Solution Groups Member or Manager, Ticket Worker, Service Owner
Sale Contract Sale Contract creator, Project Manager, All active record
Project/Service Project/Service creator, Project Manager, Project/Service Manager

In any case is still possible to send massage to specific mail inserting the mail address in "Other recipient" field.