Differenze tra le versioni di "ItmSUITE® - Overview"

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For a complete overview of itmSUITE® please visit the following sections.  
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<nowiki/>ItmSUITE® is an integrated software suite that supports the introduction and maturation of established best practice in the fields of portfolio, project and Service management. It offers support that is simple yet without compromises for all the activities that are at the heart of IT management such as Service Desk, Incident Management, Change Management, Problem Management, Release Management, Asset Management, Configuration Management, Service Level Management, Service Catalogue Management, and Portfolio and Project Management. The image shown below shows the schema for the areas of management that are supported by ItmSUITE®. For further information on how this translates into concrete support and benefits when ItmSUITE®. is adopted please use the mouse and click on the area that you are interested in.  
  
=== [[itmSUITE® - Key features|Key features]] ===
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<strong>Main benefits that come from the adoption of the itmSUITE® :</strong>
This section illustrates the key functionalities and benefits of itmSUITE®.
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* Efficient support for the introduction and maturation of best practice for Portfolio, Programme, Project Management and IT Service Management;
 
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* Complete functional cover in continual improvement;
=== [[itmSUITE® - Core modules|Core modules]] ===
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* Extremely short time and low effort required in the start up phase;
This section illustrates the core modules of itmSUITE®.
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* Effective integration to client needs, without compromises;
 
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* Reduction in number of tools to be managed and on long term integration maintenance (significant decrease in the Total Cost of Ownership);
==== SM - Service Desk and Service Management ====
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* Autonomous and intuitive codeless configuration, (this means that you are independent of product specialists and as a result there is an increase in the speed of integration and a decrease in the Total Cost of Ownership);
This is one of the core modules of itmSUITE® and as such can be activated autonomously. It includes a powerful workflow motor which can be freely configured to support the execution of the IT Service Management processes. SME also has the appropriate functions needed to operate a modern Service Desk, based on service management best practice and standards such as ITIL and ISO/IEC 20000.
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* After-sale support offered by a team of qualified and certified personnel on IT Service Management best practices (e.g. ITIL );
 
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* Flessibilità dei contratti di servizio per il supporto;
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* Flexible support service contracts;
 
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* Turn-key solutions available (training and consulting on best practices provided + software) to guarantee results within a pre-determined time period.
=== [[itmSUITE® - Complementary modules|Complementary modules]] ===
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'''Additional information about itmSUITE® are available at the following links :'''
This section illustrates the complementary modules of itmSUITE®.
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* [[ItmSUITE® - Key features|Key features]]
 
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* [[ItmSUITE® - Core modules|Core modules]]
=== [[itmSUITE® - Architecture|Architecture]] ===
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* [[ItmSUITE® - Complementary modules|Complementary modules]]
This section illustrates the architecture itmSUITE®.
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* [[Architecture]]
 
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* [[Glossary]]
=== [[Glossary|Glossary]] ===
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[[category:ItmSUITE®]]
This section contains the glossary for the key concepts and terms used by itmSUITE®.
 
 
 
==== [[sottotitlo|test]] ====
 
ciao questa è una prova
 
 
 
===== [[altra prova3|altra prova]] =====
 
ciao ciao ciao
 
 
 
=== [[dssddsfdsf|fdsdsfadsasf]] ===
 
test[[category:ItmSUITE®]]
 

Versione attuale delle 15:32, 11 mar 2015

ItmSUITE® is an integrated software suite that supports the introduction and maturation of established best practice in the fields of portfolio, project and Service management. It offers support that is simple yet without compromises for all the activities that are at the heart of IT management such as Service Desk, Incident Management, Change Management, Problem Management, Release Management, Asset Management, Configuration Management, Service Level Management, Service Catalogue Management, and Portfolio and Project Management. The image shown below shows the schema for the areas of management that are supported by ItmSUITE®. For further information on how this translates into concrete support and benefits when ItmSUITE®. is adopted please use the mouse and click on the area that you are interested in.

Main benefits that come from the adoption of the itmSUITE® :

  • Efficient support for the introduction and maturation of best practice for Portfolio, Programme, Project Management and IT Service Management;
  • Complete functional cover in continual improvement;
  • Extremely short time and low effort required in the start up phase;
  • Effective integration to client needs, without compromises;
  • Reduction in number of tools to be managed and on long term integration maintenance (significant decrease in the Total Cost of Ownership);
  • Autonomous and intuitive codeless configuration, (this means that you are independent of product specialists and as a result there is an increase in the speed of integration and a decrease in the Total Cost of Ownership);
  • After-sale support offered by a team of qualified and certified personnel on IT Service Management best practices (e.g. ITIL );
  • Flessibilità dei contratti di servizio per il supporto;
  • Flexible support service contracts;
  • Turn-key solutions available (training and consulting on best practices provided + software) to guarantee results within a pre-determined time period.

Additional information about itmSUITE® are available at the following links :