Differenze tra le versioni di "ItmSUITE® - Overview"

Da itm wiki.
(Etichetta: visualeditor)
(Etichetta: visualeditor)
 
(16 versioni intermedie di 2 utenti non mostrate)
Riga 1: Riga 1:
For a complete overview of itmSUITE® please visit the following sections.  
+
 +
<nowiki/>ItmSUITE® is an integrated software suite that supports the introduction and maturation of established best practice in the fields of portfolio, project and Service management. It offers support that is simple yet without compromises for all the activities that are at the heart of IT management such as Service Desk, Incident Management, Change Management, Problem Management, Release Management, Asset Management, Configuration Management, Service Level Management, Service Catalogue Management, and Portfolio and Project Management. The image shown below shows the schema for the areas of management that are supported by ItmSUITE®. For further information on how this translates into concrete support and benefits when ItmSUITE®. is adopted please use the mouse and click on the area that you are interested in.  
  
=== [[itmSUITE® - Key features|Key features]] ===
+
<strong>Main benefits that come from the adoption of the itmSUITE® :</strong>
This section illustrates the key functionalities and benefits of itmSUITE®.
+
* Efficient support for the introduction and maturation of best practice for Portfolio, Programme, Project Management and IT Service Management;
 
+
* Complete functional cover in continual improvement;
=== [[itmSUITE® - Core modules|Core modules]] ===
+
* Extremely short time and low effort required in the start up phase;
This section illustrates the core modules of itmSUITE®.
+
* Effective integration to client needs, without compromises;
 
+
* Reduction in number of tools to be managed and on long term integration maintenance (significant decrease in the Total Cost of Ownership);
=== [[itmSUITE® - Complementary modules|Complementary modules]] ===
+
* Autonomous and intuitive codeless configuration, (this means that you are independent of product specialists and as a result there is an increase in the speed of integration and a decrease in the Total Cost of Ownership);
This section illustrates the complementary modules of itmSUITE®.
+
* After-sale support offered by a team of qualified and certified personnel on IT Service Management best practices (e.g. ITIL );
 
+
* Flessibilità dei contratti di servizio per il supporto;
=== [[itmSUITE® - Architecture|Architecture]] ===
+
* Flexible support service contracts;
This section illustrates the architecture itmSUITE®.
+
* Turn-key solutions available (training and consulting on best practices provided + software) to guarantee results within a pre-determined time period.
 
+
'''Additional information about itmSUITE® are available at the following links :'''
=== [[Glossary|Glossary]] ===
+
* [[ItmSUITE® - Key features|Key features]]
This section contains the glossary for the key concepts and terms used by itmSUITE®.
+
* [[ItmSUITE® - Core modules|Core modules]]
 
+
* [[ItmSUITE® - Complementary modules|Complementary modules]]
==== [[sottotitlo|test]] ====
+
* [[Architecture]]
ciao questa è una prova[[category:ItmSUITE®]]
+
* [[Glossary]]
 +
[[category:ItmSUITE®]]

Versione attuale delle 15:32, 11 mar 2015

ItmSUITE® is an integrated software suite that supports the introduction and maturation of established best practice in the fields of portfolio, project and Service management. It offers support that is simple yet without compromises for all the activities that are at the heart of IT management such as Service Desk, Incident Management, Change Management, Problem Management, Release Management, Asset Management, Configuration Management, Service Level Management, Service Catalogue Management, and Portfolio and Project Management. The image shown below shows the schema for the areas of management that are supported by ItmSUITE®. For further information on how this translates into concrete support and benefits when ItmSUITE®. is adopted please use the mouse and click on the area that you are interested in.

Main benefits that come from the adoption of the itmSUITE® :

  • Efficient support for the introduction and maturation of best practice for Portfolio, Programme, Project Management and IT Service Management;
  • Complete functional cover in continual improvement;
  • Extremely short time and low effort required in the start up phase;
  • Effective integration to client needs, without compromises;
  • Reduction in number of tools to be managed and on long term integration maintenance (significant decrease in the Total Cost of Ownership);
  • Autonomous and intuitive codeless configuration, (this means that you are independent of product specialists and as a result there is an increase in the speed of integration and a decrease in the Total Cost of Ownership);
  • After-sale support offered by a team of qualified and certified personnel on IT Service Management best practices (e.g. ITIL );
  • Flessibilità dei contratti di servizio per il supporto;
  • Flexible support service contracts;
  • Turn-key solutions available (training and consulting on best practices provided + software) to guarantee results within a pre-determined time period.

Additional information about itmSUITE® are available at the following links :