Service Management

Service Management

SM - Service Management is one of the core modules of itmSUITE®. In itmSUITE® a Service is linked on a different modules and function to realize a complete management of the Service. The table below shown the main relationship:

Field	Description
Service definition	This entity is the instance of the Business or Technical service in the system
Process definition	The interaction between Service and Customer is supported by Worflow.
Cost & Benefit analysis	To support the service activity resources are a key component. The system tracks costs & revenue.
Service Catalogue	This entity ,is supported by SRCS, enable the user to activate the process.