Service Management
Da itm wiki.
Service Management
SM - Service Management is one of the core modules of itmSUITE®. In itmSUITE® a Service is linked on a different modules and function to realize a complete management of the Service. The table below shown the main relationship:
| Field | Description |
|---|---|
| Service definition | This entity is the instance of the Business or Technical service in the system |
| Process definition | The interaction between Service and Customer is supported by Worflow. |
| Cost & Benefit analysis | To support the service activity resources are a key component. The system tracks costs & revenue. |
| Service Catalogue | This entity ,is supported by SRCS, enable the user to activate the process. |
