Da itm wiki.
SM - Service Management is one of the core modules of itmSUITE®. In itmSUITE® a Service is linked on a different modules and function to realize a complete management of the Service. The table below shown the main relationship:
|Service definition||This entity is the instance of the Business or Technical service in the system|
|Process definition||The interaction between Service and Customer is supported by Worflow.|
|Cost & Benefit analysis||To support the service activity resources are a key component. The system tracks costs & revenue.|
|Service Catalogue||This entity ,is supported by SRCS, enable the user to activate the process.|