Workflow configuration steps - Master data
Da itm wiki.
Versione del 10 nov 2015 alle 17:46 di Maxime.sottini (discussione | contributi)
In order to configure a workflow, there is a number of master data which are used and therefore shall be configured first. Usually, this configuration is done once but it may require updates before configuring a new workflow.
| Menu | Description |
|---|---|
| General/WorkFlow/Causal Types | This functionality enables to add, edit and delete workflow causal types. |
| General/WorkFlow/Causals | |
| General/WorkFlow/Source Data | |
| General/WorkFlow/Custom Fields | |
| General/WorkFlow/Operational Statuses | |
| General/Ticket/Ticket Types | |
| General/Ticket/Ticket Relationship Types |
