Workflow configuration steps - Statuses

Workflow statuses are key components of a workflow and they generally indicate a condition of the process. For example, the status "Closed" generally indicates that the workflow occurrence is completed and no other activity can be performed.

Workflow statuses are managed in the Associated Op. Statuses tab of the workflow management forms, which appears as in the screen below.

When a new workflow is created, a set of 'legacy' workflow statuses are generated. For workflows with Associated Entity "Ticket", the initial set of workflow statuses is the following.

Status	Note
"Default"	This is a special status representing the condition of a process instance after its creation but before it is saved. In other words no ticket can be saved in this status. This status is used to enable configurations at creation time.
"Opened"
"Closed"
"Completed"
"Cancelled"

New workflow statuses can be associated to the workflow (by means of the ADD NEW command) and pre-defined workflow statuses association can be broken (by means of the DELETE command).