Workflow configuration steps - Statuses

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Workflow statuses are key components of a workflow and they generally indicate a condition of the process. For example, the status "Closed" generally indicates that the workflow occurrence is completed and no other activity can be performed.

Workflow statuses are managed in the Associated Op. Statuses tab of the workflow management forms.

When a new workflow is created, a set of 'legacy' workflow statuses are generated. For workflows with Associated Entity "Ticket", the initial set of workflow statuses is the following.


Status Note
"Default"
"Opened"
"Closed"
"Completed"
"Cancelled"