ItmSUITE® - Overview

For a complete overview of itmSUITE® please visit the following sections.

Key features

This section illustrates the key functionalities and benefits of itmSUITE®.

Core modules

This section illustrates the core modules of itmSUITE®.

SM - Service Desk and Service Management

This is one of the core modules of itmSUITE® and as such can be activated autonomously. It includes a powerful workflow motor which can be freely configured to support the execution of the IT Service Management processes. SME also has the appropriate functions needed to operate a modern Service Desk, based on service management best practice and standards such as ITIL and ISO/IEC 20000.

Complementary modules

This section illustrates the complementary modules of itmSUITE®.

Architecture

This section illustrates the architecture itmSUITE®.

Glossary

This section contains the glossary for the key concepts and terms used by itmSUITE®.

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