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Get started with itmSUITE®
Learn basic concepts and how to start

Overview
Preliminaty steps
Installation
Modules
Basic configuration
Cross Module features
Glossary

Get started with itmCLOUD®
Learn basic concepts and how to start.

Overview
Preliminaty steps
Activation
Modules
Basic configuration
Cross module features
Glossary

SM – Service Desk and Service Management

Overview
Service catalogue
Requests Catalogue (SRCS)
Workflow Engine
Action Engine
Preconfigured process

Incident Management

Service Request Management

Change Management

Problem Management

Know Error Management

Release Management

News Management

PM – Project and Portfolio Management

Overview
Project management

CMS – Configuration Management System

Overview
Fat Client
Web Client
Embedded features

DE – Discovery Engine

Overview
OCS Inventory NG
Web Client
OCS Inventory NG integration

Complementary modules

FM – Financial Management
OCE – Service Level Management
REP - Reporting
EEM – External Event Manager
RE – Reconciliation Engine
SP – Sharepoint Publisher

Roadmap

VM – Visual Management
MS – Mobile Services
DB - DashBoard