Workflow configuration steps - Master data

In order to configure a workflow, there is a number of master data which are used and therefore shall be configured first. Usually, this configuration is done once but it may require updates before configuring a new workflow.

Menu	Description
General/WorkFlow/Ticket Types	Ticket types are a key element of workflow management and they can be configured through this functionality.
General/WorkFlow/Ticket Relationships	This enables to configure the possible relationships that can be established among tickets of different ticket types.
General/WorkFlow/Groups	This allows the definition of groups and of their members.
General/WorkFlow/Causal/Causal Types	This functionality enables to add, edit and delete workflow causal types.
General/WorkFlow/Causal/Causal	This functionality enables to add, edit and delete workflow causal.
General/Statuses/Operational Statuses	This functionality enables to manage the workflow statuses which defines the operational status of a workflow.
General/Statuses/Administrative Statuses	This functionality enables to manage the workflow administrative statuses.
General/Activities/Activity Types	This allows to define the ticket activities categorization, useful for statistical purposes.
General/Activities/Activity Subtypes	This allows to define a sub categorization for ticket activities.
General/Activities/Activity Templates	This functionalities allows to create and manage ticket activities templates.
General/Custom Fields/Custom Fields	This allows the creation and management of workflow custom fields.
General/Custom Fields/Source Data	This allows to create and manage data sources which can be used by workflow custom fields.
General/SRCS/SRCS	This enables the access to the configuration of the self service configuration system.
General/SRCS/Custom Time Ranges	This allows the creation and management of custom time ranges.