Discussione:Problem Management

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Versione del 14 mag 2015 alle 10:43 di Maxime.sottini (discussione | contributi) (Maxime.sottini moved page Talk:DProblem Management to Talk:Problem Management without leaving a redirect)
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Incidents

Changes

  • Rename Priority in User Priority and move it where Required Solution Date is (shifting Required Solution Date to the right); move Ticket Priority to the right of Ticket Impact; move Forecast Solution Date where Ticket Priority is
  • In Requested status the visibility shall be the same of opened
  • Forecast Solution Date is not mandatory for status Assigned but Master SG, Owner and Solution Group yes
  • The Analysis and Solution fields are available when problem is in status "Problem in Analysis"; they are mandatory to transition to the "Problem Resolution WIP" status
  • The workaround field is deleted (substituted by the create KE" command and related ticket
  • Comments field is to be added (as for incident)
Estratto da "http://wiki.itmsuite.eu/index.php?title=Discussione:Problem_Management&oldid=1364"