Differenze tra le versioni di "Workflow configuration steps - Master data"

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In order to configure a ''[[glossary|workflow]]'', there is a number of master data which are used and therefore shall be configured first. Usually, this configuration is done once but it may require updates before configuring a new ''[[glossary|workflow]]''.
  
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{| class="wikitable sortable"
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! Menu !! Description
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|-
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| '''''General/WorkFlow/Ticket Types''''' ||  ''[[glossary|Ticket types]]'' are a key element of workflow management and they can be configured through this functionality.
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|-
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| '''''General/WorkFlow/Ticket Relationships''''' ||  This enables to configure the possible relationships that can be established among ''[[glossary|tickets]]'' of different ''[[glossary|ticket types]]''.
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|-
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| '''''General/WorkFlow/Groups''''' ||  This allows the definition of'' [[glossary|groups]]'' and of their members.
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|-
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| '''''General/WorkFlow/Causal/Causal Types''''' || This functionality enables to add, edit and delete ''[[glossary|workflow causal types]]''. 
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|-
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| '''''General/WorkFlow/Causal/Causal''''' || This functionality enables to add, edit and delete ''[[glossary|workflow causal]]''.
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|-
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| '''''General/Statuses/Operational Statuses''''' ||  This functionality enables to manage the ''[[glossary|workflow statuses]] ''which defines the operational status of a ''[[glossary|workflow]]''.
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|-
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| '''''General/Statuses/Administrative Statuses''''' ||  This functionality enables to manage the ''[[Glossary|workflow administrative statuses]]''.
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|-
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| '''''General/Activities/Activity Types''''' ||  This allows to define the ''[[glossary|ticket activities]]'' categorization, useful for statistical purposes.
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|-
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| '''''General/Activities/Activity Subtypes''''' ||  This allows to define a sub categorization for  ''[[glossary|ticket activities]]''.
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|-
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| '''''General/Activities/Activity Templates''''' ||  This functionalities allows to create and manage ''[[glossary|ticket activities templates]]''.
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|-
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| '''''General/Custom Fields/Custom Fields''''' ||  This allows the creation and management of ''[[glossary|workflow custom fields]]''.
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|-
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| '''''General/Custom Fields/Source Data''''' ||  This allows to create and manage ''[[glossary|data sources]]'' which can be used by ''[[glossary|workflow custom fields]]''.
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|-
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| '''''General/SRCS/SRCS''''' ||  This enables the access to the configuration of the ''[[glossary|self service configuration system]]''.
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|-
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| '''''General/SRCS/Custom Time Ranges''''' ||  This allows the creation and management of ''custom time ranges''.
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|}

Versione attuale delle 21:48, 15 nov 2015

In order to configure a workflow, there is a number of master data which are used and therefore shall be configured first. Usually, this configuration is done once but it may require updates before configuring a new workflow.

Menu Description
General/WorkFlow/Ticket Types Ticket types are a key element of workflow management and they can be configured through this functionality.
General/WorkFlow/Ticket Relationships This enables to configure the possible relationships that can be established among tickets of different ticket types.
General/WorkFlow/Groups This allows the definition of groups and of their members.
General/WorkFlow/Causal/Causal Types This functionality enables to add, edit and delete workflow causal types.
General/WorkFlow/Causal/Causal This functionality enables to add, edit and delete workflow causal.
General/Statuses/Operational Statuses This functionality enables to manage the workflow statuses which defines the operational status of a workflow.
General/Statuses/Administrative Statuses This functionality enables to manage the workflow administrative statuses.
General/Activities/Activity Types This allows to define the ticket activities categorization, useful for statistical purposes.
General/Activities/Activity Subtypes This allows to define a sub categorization for ticket activities.
General/Activities/Activity Templates This functionalities allows to create and manage ticket activities templates.
General/Custom Fields/Custom Fields This allows the creation and management of workflow custom fields.
General/Custom Fields/Source Data This allows to create and manage data sources which can be used by workflow custom fields.
General/SRCS/SRCS This enables the access to the configuration of the self service configuration system.
General/SRCS/Custom Time Ranges This allows the creation and management of custom time ranges.
Estratto da "http://wiki.itmsuite.eu/index.php?title=Workflow_configuration_steps_-_Master_data&oldid=1819"