Differenze tra le versioni di "Workflow configuration steps - Master data"
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| − | | '''''General/Statuses/Operational Statuses''''' || | + | | '''''General/Statuses/Operational Statuses''''' || This functionality enables to manage the ''[[glossary|workflow statuses]] ''which defines the operational status of a ''[[glossary|workflow]]''. |
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| − | | '''''General/Statuses/Administrative Statuses''''' || | + | | '''''General/Statuses/Administrative Statuses''''' || This functionality enables to manage the ''[[Glossary|workflow administrative statuses]]''. |
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| − | | '''''General/Activities/Activity Types''''' || | + | | '''''General/Activities/Activity Types''''' || This allows to define the ''[[glossary|ticket activities]]'' categorization, useful for statistical purposes. |
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| − | | '''''General/Activities/Activity Subtypes''''' || | + | | '''''General/Activities/Activity Subtypes''''' || This allows to define a sub categorization for ''[[glossary|ticket activities]]''. |
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| − | | '''''General/Activities/Activity Templates''''' || | + | | '''''General/Activities/Activity Templates''''' || This functionalities allows to create and manage ''[[glossary|ticket activities templates]]''. |
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| − | | '''''General/Custom Fields/Custom Fields''''' || | + | | '''''General/Custom Fields/Custom Fields''''' || This allows the creation and management of ''[[glossary|workflow custom fields]]''. |
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| − | | '''''General/Custom Fields/Source Data''''' || | + | | '''''General/Custom Fields/Source Data''''' || This allows to create and manage ''[[glossary|data sources]]'' which can be used by ''[[glossary|workflow custom fields]]''. |
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| − | | '''''General/SRCS/SRCS''''' || | + | | '''''General/SRCS/SRCS''''' || This enables the access to the configuration of the ''[[glossary|self service configuration system]]''. |
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| − | | '''''General/SRCS/Custom Time Ranges''''' || | + | | '''''General/SRCS/Custom Time Ranges''''' || This allows the creation and management of ''custom time ranges''. |
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Versione attuale delle 21:48, 15 nov 2015
In order to configure a workflow, there is a number of master data which are used and therefore shall be configured first. Usually, this configuration is done once but it may require updates before configuring a new workflow.
| Menu | Description |
|---|---|
| General/WorkFlow/Ticket Types | Ticket types are a key element of workflow management and they can be configured through this functionality. |
| General/WorkFlow/Ticket Relationships | This enables to configure the possible relationships that can be established among tickets of different ticket types. |
| General/WorkFlow/Groups | This allows the definition of groups and of their members. |
| General/WorkFlow/Causal/Causal Types | This functionality enables to add, edit and delete workflow causal types. |
| General/WorkFlow/Causal/Causal | This functionality enables to add, edit and delete workflow causal. |
| General/Statuses/Operational Statuses | This functionality enables to manage the workflow statuses which defines the operational status of a workflow. |
| General/Statuses/Administrative Statuses | This functionality enables to manage the workflow administrative statuses. |
| General/Activities/Activity Types | This allows to define the ticket activities categorization, useful for statistical purposes. |
| General/Activities/Activity Subtypes | This allows to define a sub categorization for ticket activities. |
| General/Activities/Activity Templates | This functionalities allows to create and manage ticket activities templates. |
| General/Custom Fields/Custom Fields | This allows the creation and management of workflow custom fields. |
| General/Custom Fields/Source Data | This allows to create and manage data sources which can be used by workflow custom fields. |
| General/SRCS/SRCS | This enables the access to the configuration of the self service configuration system. |
| General/SRCS/Custom Time Ranges | This allows the creation and management of custom time ranges. |
