Differenze tra le versioni di "Workflow configuration steps - Master data"
Da itm wiki.
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| − | | '''''General/Statuses/Operational Statuses''''' || | + | | '''''General/Statuses/Operational Statuses''''' || This functionality enables to manage the ''[[glossary|workflow statuses]] ''which defines the operational status of a ''[[glossary|workflow]]''. |
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Versione delle 16:18, 13 nov 2015
In order to configure a workflow, there is a number of master data which are used and therefore shall be configured first. Usually, this configuration is done once but it may require updates before configuring a new workflow.
| Menu | Description |
|---|---|
| General/WorkFlow/Ticket Types | Ticket types are a key element of workflow management and they can be configured through this functionality. |
| General/WorkFlow/Ticket Relationships | This enables to configure the possible relationships that can be established among tickets of different ticket types. |
| General/WorkFlow/Groups | This allows the definition of groups and of their members. |
| General/WorkFlow/Causal/Causal Types | This functionality enables to add, edit and delete workflow causal types. |
| General/WorkFlow/Causal/Causal | This functionality enables to add, edit and delete workflow causal. |
| General/Statuses/Operational Statuses | This functionality enables to manage the workflow statuses which defines the operational status of a workflow. |
| General/Statuses/Administrative Statuses | |
| General/Activities/Activity Types | |
| General/Activities/Activity Subtypes | |
| General/Activities/Activity Templates | |
| General/Custom Fields/Custom Fields | |
| General/Custom Fields/Source Data | |
| General/SRCS/SRCS | |
| General/SRCS/Custom Time Ranges |
