Differenze tra le versioni di "Workflow configuration steps - Master data"
Da itm wiki.
(Etichetta: visualeditor) |
|||
| Riga 5: | Riga 5: | ||
|- | |- | ||
| − | | '''''General/WorkFlow/Ticket Types''''' || | + | | '''''General/WorkFlow/Ticket Types''''' || ''[[glossary|Ticket types]]'' are a key element of workflow management and they can be configured through this functionality. |
|- | |- | ||
| − | | '''''General/WorkFlow/Ticket Relationships''''' || | + | | '''''General/WorkFlow/Ticket Relationships''''' || This enables to configure the possible relationships that can be established among ''[[glossary|tickets]]'' of different ''[[glossary|ticket types]]''. |
|- | |- | ||
| − | | '''''General/WorkFlow/Groups''''' || | + | | '''''General/WorkFlow/Groups''''' || This allows the definition of'' [[glossary|groups]]'' and of their members. |
|- | |- | ||
Versione delle 16:13, 13 nov 2015
In order to configure a workflow, there is a number of master data which are used and therefore shall be configured first. Usually, this configuration is done once but it may require updates before configuring a new workflow.
| Menu | Description |
|---|---|
| General/WorkFlow/Ticket Types | Ticket types are a key element of workflow management and they can be configured through this functionality. |
| General/WorkFlow/Ticket Relationships | This enables to configure the possible relationships that can be established among tickets of different ticket types. |
| General/WorkFlow/Groups | This allows the definition of groups and of their members. |
| General/WorkFlow/Causal/Causal Types | This functionality enables to add, edit and delete workflow causal types. |
| General/WorkFlow/Causal/Causal | This functionality enables to add, edit and delete workflow causal. |
| General/Statuses/Operational Statuses | |
| General/Statuses/Administrative Statuses | |
| General/Activities/Activity Types | |
| General/Activities/Activity Subtypes | |
| General/Activities/Activity Templates | |
| General/Custom Fields/Custom Fields | |
| General/Custom Fields/Source Data | |
| General/SRCS/SRCS | |
| General/SRCS/Custom Time Ranges |
