Differenze tra le versioni di "Workflow configuration steps - Statuses"
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''[[glossary|Workflow statuses]]'' are key components of a ''[[glossary|workflow]]'' and they generally indicate a condition of the process. For example, the status "Closed" generally indicates that the ''[[glossary|workflow]]'' occurrence is completed and no other activity can be performed. | ''[[glossary|Workflow statuses]]'' are key components of a ''[[glossary|workflow]]'' and they generally indicate a condition of the process. For example, the status "Closed" generally indicates that the ''[[glossary|workflow]]'' occurrence is completed and no other activity can be performed. | ||
| − | ''[[glossary|Workflow statuses]]'' are managed in the ''<u>Associated Op. Statuses</u>'' tab of the ''[[glossary|workflow]]'' management forms. | + | ''[[glossary|Workflow statuses]]'' are managed in the ''<u>Associated Op. Statuses</u>'' tab of the ''[[glossary|workflow]]'' management forms, which appears as in the screen below. |
When a new ''[[glossary|workflow]]'' is created, a set of 'legacy' ''[[glossary|workflow statuses]]'' are generated. For ''[[glossary|workflows]] ''with <u>Associated Entity</u> "Ticket", the initial set of ''[[glossary|workflow statuses]]'' is the following. | When a new ''[[glossary|workflow]]'' is created, a set of 'legacy' ''[[glossary|workflow statuses]]'' are generated. For ''[[glossary|workflows]] ''with <u>Associated Entity</u> "Ticket", the initial set of ''[[glossary|workflow statuses]]'' is the following. | ||
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| − | |"Default" || | + | |"Default" || This is a special status representing the condition of a process instance after its creation but before it is saved. In other words no ''[[glossary|ticket]]'' can be saved in this status. This status is used to enable configurations at creation time. |
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|"Opened" || | |"Opened" || | ||
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| + | New ''[[glossary|workflow statuses]]'' can be associated to the ''[[glossary|workflow]]'' (by means of the '''ADD NEW''' command) and pre-defined workflow statuses association can be broken (by means of the '''DELETE''' command). | ||
Versione delle 14:57, 10 nov 2015
Workflow statuses are key components of a workflow and they generally indicate a condition of the process. For example, the status "Closed" generally indicates that the workflow occurrence is completed and no other activity can be performed.
Workflow statuses are managed in the Associated Op. Statuses tab of the workflow management forms, which appears as in the screen below.
When a new workflow is created, a set of 'legacy' workflow statuses are generated. For workflows with Associated Entity "Ticket", the initial set of workflow statuses is the following.
| Status | Note |
|---|---|
| "Default" | This is a special status representing the condition of a process instance after its creation but before it is saved. In other words no ticket can be saved in this status. This status is used to enable configurations at creation time. |
| "Opened" | |
| "Closed" | |
| "Completed" | |
| "Cancelled" |
New workflow statuses can be associated to the workflow (by means of the ADD NEW command) and pre-defined workflow statuses association can be broken (by means of the DELETE command).
