Differenze tra le versioni di "Discussione:Problem Management"

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(Created page with "==Changes== * Rename Priority in User Priority and move it where Required Solution Date is (shifting Required Solution Date to the right); move Ticket Priority to the right of...")
 
(Changes)
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==Incidents==
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==Changes==
 
==Changes==
 
* Rename Priority in User Priority and move it where Required Solution Date is (shifting Required Solution Date to the right); move Ticket Priority to the right of Ticket Impact; move Forecast Solution Date where Ticket Priority is
 
* Rename Priority in User Priority and move it where Required Solution Date is (shifting Required Solution Date to the right); move Ticket Priority to the right of Ticket Impact; move Forecast Solution Date where Ticket Priority is
 
* In Requested status the visibility shall be the same of opened
 
* In Requested status the visibility shall be the same of opened
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* Forecast Solution Date is not mandatory for status Assigned but Master SG, Owner and Solution Group yes
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* The Analysis and Solution fields are available when problem is in status "Problem in Analysis"; they are mandatory to transition to the "Problem Resolution WIP" status
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* The workaround field is deleted (substituted by the create KE" command and related ticket
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* Comments field is to be added (as for incident)

Versione delle 22:00, 11 mag 2015

Incidents

Changes

  • Rename Priority in User Priority and move it where Required Solution Date is (shifting Required Solution Date to the right); move Ticket Priority to the right of Ticket Impact; move Forecast Solution Date where Ticket Priority is
  • In Requested status the visibility shall be the same of opened
  • Forecast Solution Date is not mandatory for status Assigned but Master SG, Owner and Solution Group yes
  • The Analysis and Solution fields are available when problem is in status "Problem in Analysis"; they are mandatory to transition to the "Problem Resolution WIP" status
  • The workaround field is deleted (substituted by the create KE" command and related ticket
  • Comments field is to be added (as for incident)