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BASICS & CONFIGURATION
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CORE MODULES USE
SM - Service Desk and Service Management
PM - Project and Portfolio Management
CMS - Configuration Management System
DE - Discovery Engine
COMPLEMENTARY MODULES USE
FM - Financial Management
OCE - Service Level Management
MS - Mobile Services
DB - DashBoard
REP - Reporting
EEM - External Event Manager
RE - Reconciliation Engine
ROADMAP
VM - Visual Management
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GLOSSARY & READING CONVENTIONS
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