Workflow configuration steps - Notifications

Da itm wiki.

Transition related notifications

Workflow transition related notifications are those notifications which can be triggered for a workflow status change. They can can be configured in the Transition Rule tab (see the dedicated configuration page).

Workflow related notifications

It is possible to trigger notifications base on some event types related tickets managed through the workflow. The Notifications tab allows to list and manage these notifications.

To add a new notification use the ADD NEW command and to delete one, the DELETE.

When adding a new notification, the triggering event type is asked first. The availabe event types are described in the following table.

Action triggered notifications

Da action....

Personal notifications