SM - Service Desk and Service Management
Da itm wiki.
Versione del 13 apr 2015 alle 13:57 di Maxime.sottini (discussione | contributi)
SM - Service Desk and Service Management is one of the core modules of itmSUITE®. The module is intended to support the execution of processes thanks to its workflow engine. A set of pre configured processes are supplied as workflow cartridges, in particular:
- Incident Management
- Request Fulfilment
- Change Management
- Problem Management
- Release Management
- Demand Management
However, SM workflow engine is very flexible and powerful and may support many other business processes (e.g. purchase or sales management).
In the following table the key guides to use SM are listed.
