Differenze tra le versioni di "SM - Service Desk and Service Management"
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| − | SM - Service Desk and Service Management is one of the core modules of itmSUITE®. | + | SM - Service Desk and Service Management is one of the core ''[[Glossary|modules]]'' of itmSUITE®. The ''[[Glossary|module]]'' is intended to support the execution of processes thanks to its ''[[Glossary|workflow engine]]''. A set of pre configured processes are supplied as ''workflow cartridges'', in particular to support the following: |
| + | * ''[[Glossary|Incident Management]]'' | ||
| + | * ''[[Glossary|Request Fulfilment]]'' | ||
| + | * ''[[Glossary|Change Management]]'' | ||
| + | * ''[[Glossary|Problem Management]]'' | ||
| + | * ''[[Glossary|Release Management]]'' | ||
| + | * ''[[Glossary|Demand Management]]'' | ||
| + | |||
| + | This part of the documentation is meant to provide information on the use of the ''module'' and on how the . | ||
| + | |||
| + | The following links may be useful for the | ||
Versione delle 13:40, 13 apr 2015
SM - Service Desk and Service Management is one of the core modules of itmSUITE®. The module is intended to support the execution of processes thanks to its workflow engine. A set of pre configured processes are supplied as workflow cartridges, in particular to support the following:
- Incident Management
- Request Fulfilment
- Change Management
- Problem Management
- Release Management
- Demand Management
This part of the documentation is meant to provide information on the use of the module and on how the .
The following links may be useful for the
