Filters management

Da itm wiki.
Versione del 21 giu 2018 alle 10:22 di Francesco.bertuletti (discussione | contributi) (Primary and Secondary Section)

The itmSUITE® provides a complete filter management system that implements items (ticket, timesheet, etc...) searching according to several filtering rules. In itmSUITE® three filter types can be defined:

  • Global filters: are permanent filters configured by company admin and accessible to a group of users of the same company.
  • Personal filters: are permanent filters configured by user and accessible only to him/her.
  • Temporary filters: are temporary filters configured by user and accessible to him/her in current session.
Entity Global filter Personal filter Temporary filter
Action X X
Asset X X
Billing Calendar X X
Forced View X
Invoice X X
Message X X
Milestone X X
News X
Personal View X X
Project X X
Project Activity X X
Project Template X X
Purchase Contract X X
Sale Contract X X
Service X X
Service Template X X
Supplier X X
Resource X X
Resource Planning X X
Ticket X X X
Ticket Activity X X X
Timesheet X X
User X X
Workflow X X


Filters Configuration

In some entities list (i.e., ticket views) it is possible to configure a personal filter by Filters button or to remove it by Drop Filter button:

Filter Management buttons

The filter management form contains following common sections:

  • Personal Filter Manager
  • Global Settings
  • Main Section
  • Primay and Secondary Section

and specific block sections for every entity views.



Personal Filter Manager

Section to create, delete or update personal filters. It is enabled by clicking on Personal Filter Manager button.

Field Type Description
Action Radio button
  • "Save As New": creates a new personal filter with name inserted in text field
  • "Save As": saves current personal filter selected by Filter field with name inserted in text field
  • "Update Existing": saves current personal filter selected by Filter field without select
Default Check box defines the current personal filter selected by Filter as default in view
Save Button saves personal filter defined in Action field
Delete Button deletes current filter selected by Filter field
Global Settings

Section to manage primary filter blocks. It is enabled by clicking on Global Settings button.

Field Type Description
Primary Blocks Settings Check box hides primary filter blocks (i.e., Project Block, Ticket Type Block, Ticket Statuses Block for ticket filter) that are checked
Primay Block Hierarchy Radio button the following choises are possible:
  • No Hierarchy
  • Project and Services / Ticket Types / Operational Statuses
  • Ticket Types / Project and Services / Operational Statuses
Save Button saves Global Settings configuration
Main Section

Section to configure main filter settings (paging, refreshing, etc...).

Field Type Description
Per Page List box defines items number ("10", "20", "50", "100", "Show All") that can be visible in a single view page
Ticket Code Range Text field list of ticket codes (separated by a space char) that user can visualize
Refresh Frequency List box defines the temporal frequency ("30 sec", "1 min", "2 min", "3 min", "5 min") with which items view is refreshed. The "0 sec(off)" value disables this functionality.
Disable Smart Loading Check box if unchecked it enables block filter fields loading according to the visibility that logged user can have on some itmSUITE® items
Disable Cascade Refresh Check box if unchecked it enables cascade options refresh for all filter blocks. If checked it enables asynchronous refreshing by Refresh button (to refresh selected filter block) or by Refresh All button (to update all visible filter blocks)
Ticket Creation Dates Options Radio button creation date filtering:
  • From - To: shows items according to setted creation date range
  • Quick Date Option: shows items according to setted current or last N (N setted in Units field) days, months, years.


Primary and Secondary Section

In these sections, every block filter can be hidden/visibile by a check box. In Primary Section block filter fields are always loaded when users opens the Filter menu. In Secondary Section only checked block filter fields are asynchronously loaded.

Filter Block Section Description
Project(s) Projects and Services Primary multiselected filter for projectand Service name
Ticket Types Ticket Type Primary multiselected filter for Workflow Ticket Types
Ticket Op Status Ticket Statuses Primary multiselected filter for ticket status
Groups Ticket Dynamic Group/Role Secondary This section enable the user to filter per
  • Group
  • Role on ticket

For each group is possible to enable the "Group Sub option" to simplify the group selection. Ticket role filter management is based on resource role on ticket (e.g. Ticket where the logged user is Creator or Owner or Ticket Workr,ect.)

Priority Ticket Priority Secondary This section enable the user to filter the ticket based on Ticket Priority and its component (ticket impact and ticket priority)
Requester Requesters Secondary This section enable the user to filter based on requester information / Client or position in the Organization Unit
Generic Generic information Secondary This section enable the user to filter base on different feature like Target Enviroment,Service Request,Service,Product, Ticket activity templateand Tuple elements
Causes Ticket Transition Secondary This section enable the user to filter based on Ticket closure clause and Ticket Resolution clause
Configuration Item Confguration Item Secondary multiselected filter for Configuration Item name.
Custon field Custom field Secondary multiselected filter for Custom Fields defined for each Ticket type selected.
Text Search Text Secondary This section enable the user to select one or more Text field and specify a "Search String" value