Action engine

Da itm wiki.

Action Engine Configuration

Action Engine enabled the user to configured an Action and the activation condition. An action is composed by:

  • General Information
  • Trigger and Activation condition
  • Parameters
  • Tasks to execute

General

The following images shown the action' user interface and provide some more detail about this functionality

Action Configuration

Parameters

TBC

Events Managed

Category / Class General Project Service Ticket
LDAP Events LDAP Message N/A N/A N/A
MB Scheduler Reporting distribution by mail

Resource on project association

Upload relations Resource-Projects

N/A N/A N/A
User Note Events User Note Created

User Note Updated

N/A N/A N/A
Internal System Events N/A Project Created

Project Updated

Service Created

Service Updated

Ticket Activity Created

Ticket Activity Updated

Ticket Created

Ticket Updated

Workflow Button

External System Events N/A N/A N/A Incoming Message
OCE Events N/A N/A N/A Trigger Value Reached
LDAP Message

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Reporting distribution by mail

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Resource on project association

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Upload relations Resource-Projects

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User Note Created

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User Note Updated

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Project Created

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Project Updated

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Service Created

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Service Updated

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Ticket Activity Created

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Ticket Activity Updated

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Ticket Created

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Ticket Updated

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Workflow Button

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Incoming Message

When the incoming message is validated by EEM, the informations are sent to MB (Message Bus) that dispatch it to the itmSUITE® Action engine and a configured Action is activated.

Trigger Value Reched

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VCE Condition

Condition'tab enable the user to define a Boolean condition that should be verify before activate the action' . Generally the conditions works on input Parameter.

Action Configuration

Task

Tasks tab enable the user to define one or more task that will be executed sequentially if the condition is valid. The system manage different type of task, the most flexible and powerful is Scripting task, based on Javascript framework, enable the user to call itmSUITE® primitive

Action Task Configuration

Basic Task

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Scripting Task

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Outbound Comunication

itmSUITE® module can send information towards third parties software using scripting tasks. This can be performed:

  • Sending a preformatted mail
  • Calling a third parties web services
Action Task Configuration

Scripting Task Tutorial

Simple Event Handler

We need to define a function main, which accept two arguments:

  • event
  • incomeParameters
Empty Task Handler
  • /*
  • * @param event
  • * @param incomeParameters
  • */
  • function main(event, incomeParameters)
  • {
  • }