Action engine

Da itm wiki.
Versione del 8 apr 2016 alle 15:47 di Renato.daverio (discussione | contributi) (Events Managed)

Action Engine Configuration

Action Engine enabled the user to configured an Action and the activation condition. An action is composed by:

  • General Information
  • Trigger and Activation condition
  • Parameters
  • Tasks to execute

General

The following images shown the action' user interface and provide some more detail about this functionality

Action Configuration

Parameters

TBC

Events Managed

Category / Class General Project Service Ticket
LDAP Events LDAP Message N/A N/A N/A
MB Scheduler Reporting distribution by mail

Resource on project association

Upload relations Resource-Projects

User Note Events
Internal System Events
External System Events
OCE Events
LDAP Message

TBC

Reporting distribution by mail

TBC

Resource on project association

TBC

Upload relations Resource-Projects

TBC

User Note Created

TBC

User Note Updated

TBC

Project Created

TBC

Project Updated

TBC

Service Created

TBC

Service Updated

TBC

Ticket Activity Created

TBC

Ticket Activity Updated

TBC

Ticket Created

TBC

Ticket Updated

TBC

Workflow Button

TBC

Incoming Message

When the incoming message is validated by EEM, the informations are sent to MB (Message Bus) that dispatch it to the itmSUITE® Action engine and a configured Action is activated.

Trigger Value Reched

TBC

VCE Condition

Condition'tab enable the user to define a Boolean condition that should be verify before activate the action' . Generally the conditions works on input Parameter.

Action Configuration

Task

Tasks tab enable the user to define one or more task that will be executed sequentially if the condition is valid. The system manage different type of task, the most flexible and powerful is Scripting task, based on Javascript framework, enable the user to call itmSUITE® primitive

Action Task Configuration

Basic Task

TBC

Scripting Task

TBC

Outbound Comunication

itmSUITE® module can send information towards third parties software using scripting tasks. This can be performed:

  • Sending a preformatted mail
  • Calling a third parties web services
Action Task Configuration