SM - Service Desk and Service Management
Da itm wiki.
Versione del 13 apr 2015 alle 13:40 di Maxime.sottini (discussione | contributi)
SM - Service Desk and Service Management is one of the core modules of itmSUITE®. The module is intended to support the execution of processes thanks to its workflow engine. A set of pre configured processes are supplied as workflow cartridges, in particular to support the following:
- Incident Management
- Request Fulfilment
- Change Management
- Problem Management
- Release Management
- Demand Management
This part of the documentation is meant to provide information on the use of the module and on how the .
The following links may be useful for the
