Da itm wiki.
Client - Organization Unit
The Tab Organization Unit under Clients Management\Clients\Clients allows to manage the Organization Unit (OU) tree related to each Clients.
Admin Kit - Support functions to manage OU
Upload OU on Client
Resource on Client Management
Company Info
Custom fields in OU
Other Options
Ticket Management - Fields related to Client and OU
Custom field with type "Resource"
How to activate the Service Requester visibility based on OU tree
Ticket Management - Add Request by Requester
How to activate
How to configure Resource to add Ticket in this way
