Action engine
Indice
- 1 Action Engine Configuration
- 1.1 General
- 1.2 Parameters
- 1.3 Events Managed
- 1.3.1 LDAP Message
- 1.3.2 Reporting distribution by mail
- 1.3.3 Resource on project association
- 1.3.4 Upload relations Resource-Projects
- 1.3.5 User Note Created
- 1.3.6 User Note Updated
- 1.3.7 Project Created
- 1.3.8 Project Updated
- 1.3.9 Service Created
- 1.3.10 Service Updated
- 1.3.11 Ticket Activity Created
- 1.3.12 Ticket Activity Updated
- 1.3.13 Ticket Created
- 1.3.14 Ticket Updated
- 1.3.15 Workflow Button
- 1.3.16 Incoming Message
- 1.3.17 Trigger Value Reched
- 1.4 VCE Condition
- 2 Task
Action Engine Configuration
Action Engine enabled the user to configured an Action and the activation condition. An action is composed by:
- General Information
- Trigger and Activation condition
- Parameters
- Tasks to execute
General
The following images shown the action' user interface and provide some more detail about this functionality
Parameters
TBC
Events Managed
| Category / Class | General | Project | Service | Ticket |
|---|---|---|---|---|
| LDAP Events | LDAP Message | N/A | N/A | N/A |
| MB Scheduler | Reporting distribution by mail
Resource on project association Upload relations Resource-Projects |
|||
| User Note Events | ||||
| Internal System Events | ||||
| External System Events | ||||
| OCE Events |
LDAP Message
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Reporting distribution by mail
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Resource on project association
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Upload relations Resource-Projects
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User Note Created
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User Note Updated
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Project Created
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Project Updated
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Service Created
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Service Updated
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Ticket Activity Created
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Ticket Activity Updated
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Ticket Created
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Ticket Updated
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Workflow Button
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Incoming Message
When the incoming message is validated by EEM, the informations are sent to MB (Message Bus) that dispatch it to the itmSUITE® Action engine and a configured Action is activated.
Trigger Value Reched
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VCE Condition
Condition'tab enable the user to define a Boolean condition that should be verify before activate the action' . Generally the conditions works on input Parameter.
Task
Tasks tab enable the user to define one or more task that will be executed sequentially if the condition is valid. The system manage different type of task, the most flexible and powerful is Scripting task, based on Javascript framework, enable the user to call itmSUITE® primitive
Basic Task
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Scripting Task
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Outbound Comunication
itmSUITE® module can send information towards third parties software using scripting tasks. This can be performed:
- Sending a preformatted mail
- Calling a third parties web services
