Managing Change

Changes to a project can be managed with different approaches.

Using project activities

Using project RFCs

Using workflow management

This can be done with two approaches. The easiest consists of using project activities (managed in project Activities section) to plan and track the results of quality methods (e.g. the execution of a test). Specific quality related information can be added to project activities in Activitiessection. A more advanced and flexible approach consists of configuring and using workflows in order to support the execution of quality methods. For example a specific workflow could be designed to execute a product quality inspection. The workflow records (and associated reporting) can be used to implement the quality register concept. However, the use of workflows requires the activation of the SM - Service Desk and Service Management module.