Workflow configuration steps - Notifications
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Versione del 14 gen 2016 alle 16:54 di Maxime.sottini (discussione | contributi) (→Workflow related notifications)
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Workflow transition related notifications are those notifications which can be triggered for a workflow status change. They can can be configured in the Transition Rule tab (see the dedicated configuration page).
It is possible to trigger notifications base on some event types related tickets managed through the workflow. The Notifications tab allows to list and manage these notifications.
To add a new notification use the ADD NEW command and to delete one, the DELETE.
When adding a new notification, the triggering event type is asked first. The availabe event types are described in the following table.
| Event Type | Description |
|---|---|
| "Ticket: Owner Change | This event is triggered when the predefined workflow field Owner is changed |
| "Ticket: Master Solution Group Change | This event is triggered when the predefined workflow field Master Solution Group is changed |
| "Ticket: Project/Service Changed | This event is triggered when the predefined workflow field Project/Service is changed |
| "Ticket Activity: Provisory Status Notification" | This event is triggered when the Activity Status of a ticket activity is changed to "Provisory" |
| "Ticket Activity: Requested Status Notification | This event is triggered when the Status of a ticket activity is changed to "Requested" |
| "Ticket Activity: Running Status Notification | This event is triggered when the Status of a ticket activity is changed to "Running" |
| "Ticket Activity: Suspended Status Notification | This event is triggered when the Status of a ticket activity is changed to "Suspended" |
| "Ticket Activity: Completed Status Notification | This event is triggered when the Status of a ticket activity is changed to "Completed" |
| "Ticket Activity: Reopened Status Notification | This event is triggered when the Status of a ticket activity is changed to "Reopened" |
| "Ticket Activity: Closed Status Notification | This event is triggered when the Status of a ticket activity is changed to "Closed" |
| "Ticket Activity: Failed Status Notification | This event is triggered when the Status of a ticket activity is changed to "Failed" |
| "Ticket Activity: Canceled Status Notification | This event is triggered when the Status of a ticket activity is changed to "Canceled" |
Action triggered notifications
Da action....
