Client Management

Client

All the functions present enable an application manager to set:

1. Client Master data
2. Sales Contract

Client Master Data

The client management functions are available in /Clients Management/Clients/Clients

This function enable the itmSUITE® Manager to Add, Copy or Delete a Client.

Add a new Client

The Client form present five tabs:

1. General
2. Addresses
3. Contacts
4. Bank Accounts
5. Organization Units

here below the list of fields present into the Client session.

General tab fields	Description
"Creation User"	Contains the full name of resource that has created the record. Non editable.
"Creation Date"	Contains the Date time of record registration. Non editable.
"Edit User"	Contains the full name of the last resource that has saved the record. Non editable.
"Edit Date"	Contains the last Date time of record modification. Non editable.
"Name"	Client name
"Client group"	This Field enable to set the Client father if exists
"AII"	All Invoice Issued. Is a mandatory field to set before Closing or Deleting a Client
"Status"	This field identify the client' status, available values are: Status Description Provisory Initial status of Client enable the Manager to set all the properties Billable Status to set if the Client will be invoiced Inactive Status to set if the Client Invoicing process has to be suspended Cancelled Status to set if the Client is no more operational
"Type"	This is an attribute of the client. The master data for this field are present in /General/Company/Client Type.
"Country"	This is an attribute of the client. The master data for this field are present in /General/Company/Countries.
"Language"	This is an attribute of the client. The master data for this field are present in /General/Company/Languages.
"Tax Number"	This Field enable to set the Client Tax Number information
"Payment terms"	This Field enable to set the Payment terms. The master data for this field are present in /General/Company/Payment terms.
"Notes"	This Field enable specify some note of client.

For each client is possible to set different Address. For example, "Headquarters", "Order" addresses. The session enables the user to Add, Delete or Print the list of address.

The list of fields is shown in the table below:

Address tab fields	Description
"Address"	Used to set Street information
"City"	Used to indicate the client's city
"Postal code"	Used to indicate the client's postal code
"District"	Used to indicate the client's province
"Region"	Used to indicate the client's region
"Phone"	Used to indicate the client's phone number. This should be specific by client address type, "Headquarters", "Order"
"Type"	This is an attribute of the client. The master data for this field are present in /General/Company/Client Types.
"Mobile"	Used to indicate the client's Mobile phone number.
"Fax"	Used to indicate the client's fax number.
"Email"	Used to indicate the client's Email information.
"Note"	Used to indicate general notes.
"Country"	This is an attribute of the client. The master data for this field are present in /General/Company/Countries.
"Use for Ticket Info"	if flagged this address will be copied in the Ticket user information
"Default"	if flagged this address will be proposed as default address.

For each client is possible to set different Contacts. For example, "Headquarters", "Order" addresses. The session enables the user to Add, Delete or Print the list of address.

The list of fields is shown in the table below:

Contact tab fields	Description
"Name"	Contact name
"Surname"	Contact surname
"Role"	Role played by the contact at client'‘ side
"Notes"	Contact generic information
"Contact Type"	This is an attribute of the contact. The master data for this field are present in /General/Company/Contact Type.
"Address"	Used to set Street information
"Address City"	Used to indicate the client's city
"Address Postal code"	Used to indicate the client's postal code
"Address Region"	Used to indicate the client's region
"Address Phone"	Used to indicate the client's phone number. This should be specific by client address type, "Headquarters", "Order"
"Address Type"	This is an attribute of the client the master data for this field are present in /General/Company/Client Types.
"Address Fax"	Used to indicate the client's fax number.
"Address Email"	Used to indicate the client's Email information.
"Country"	This is an attribute of the client the master data for this field are present in /General/Company/Countries.
"Use for Invoice"	if flagged this contact will be used by the billing process
"Default"	if flagged this contact will be proposed as default contact.

For each client is possible to set different Bank Accounts. For example, "Headquarters", "Order" addresses. The session enables the user to Add, Delete or Print the list of address.

The list of fields is shown in the table below:

Bank Account tab fields	Description
"Bank Name"	Bank name
"Account Number"	Account number
"Agency"	Name of the bank agency the account is opened
"CIN"	Set here the first 5 digit of IBAN account
"ABI"	Set here the ABI code
"CAB"	Set here the CAB code
"Notes"	Contact generic information
"Contact Type"	This is an attribute of the contact. The master data for this field are present in /General/Company/Contact Type.
"Address"	Used to set Street information
"Address City"	Used to indicate the client's city
"Address Postal code"	Used to indicate the client's postal code
"Address Region"	Used to indicate the client's region
"Address Phone"	Used to indicate the client's phone number. This should be specific by client address type, "Headquarters", "Order"
"Address Fax"	Used to indicate the client's fax number.
"Address Email"	Used to indicate the client's Email information.
"Address Notes"	Contact generic information
"Country"	This is an attribute of the client the master data for this field are present in /General/Company/Countries.
"Default"	if flagged this bank account will be proposed as default.

For each client is possibile to the Organization Unit Structure. For more detail how to manage this information refer to: Organization Unit

Copy a Client

To create a new client as a copy of an existing, is necessary to select a Client using the check box present near the client and select the COPY button.

The new Client is named like "Client Name_copy" and is created in status Provisory.

The itmSUITE® Manager, can then modify the record and complete the information.

Delete a Client

The client deletion is a logical operation. Before delete the client the Manager has to declare that All the Invoice has been Issue (AII)and set the status to Inactive or Cancelled

Sales Contract

The Sales Contract Management functions are available in /Clients Management/Sale Contract/Sale Contracts

This function enables the itmSUITE® Manager to Add, Delete a Sale Contract.

itmSUITE® provide main types of contract:

1. Fixed Price contract
2. Time & Material

The differences between them is the management of contract values. Fixed Price contract", expects a contract fixed amount and a billing schedule to allocate the amount on an income plan; "Time & Material", expects to specify the Sales role tariff.

Both contracts can be associate to a 'Project or a 'Service. Fixed Price can be defined as Stand Alone contract and invoiced directly to a client.

Time Material contract can be differentiated by the Expanses Management:

1. Documented
2. Fixed
3. None

Sale contract form presents six tabs:

1. General
2. Role tariff
3. Billing Schedule
4. Documents
5. Project references
6. Messages

Sale contract General tab contains the main contract information. The list of fields is shown in the following table:

General tab fields	Description
"Creation User"	Contains the full name of resource that has created the record. Non editable.
"Creation Date"	Contains the Date time of record registration. Non editable.
"Edit User"	Contains the full name of the last resource that has saved the record. Non editable.
"Edit Date"	Contains the last Date time of record modification. Non editable.
"Status"	This field identify the client' status, available values are: Status Description Provisory Initial status of Sale Contract enable the Manager to set all the properties Operational in this status the contract is fully available for the system Suspended Status to set to suspend the contract to invoice process. Cancelled Contract will be no more used by system. If there is a 'Project or a 'Service in status different from closed a warining message will be shown.d Closed Contract will be no more used by system. Managers can set this status only if the AII flag is selected.