Domain authentication and SSO

Action Engine Configuration

Action Engine enabled the user to configured an Action and the activation condition. An action is composed by:

• General Information
• Trigger and Activation condition
• Parameters
• Tasks to execute

General

The following images shown the action' user interface and provide some more detail about this functionality

Action Configuration

Parameters

TBC

Events Managed

Category / Class	General	Project	Service	Ticket
LDAP Events	LDAP Message
MB Scheduler
User Note Events
Internal System Events
External System Events
OCE Events					LDAP Message TBC Reporting distribution by mail TBC Resource on project association TBC Upload relations Resource-Projects TBC User Note Created TBC User Note Updated TBC Project Created TBC Project Updated TBC Service Created TBC Service Updated TBC Ticket Activity Created TBC Ticket Activity Updated TBC Ticket Created TBC Ticket Updated TBC Workflow Button TBC Incoming Message When the incoming message is validated by EEM, the informations are sent to MB (Message Bus) that dispatch it to the itmSUITE® Action engine and a configured Action is activated. Trigger Value Reched TBC VCE Condition Condition'tab enable the user to define a Boolean condition that should be verify before activate the action' . Generally the conditions works on input Parameter. Action Configuration Task Tasks tab enable the user to define one or more task that will be executed sequentially if the condition is valid. The system manage different type of task, the most flexible and powerful is Scripting task, based on Javascript framework, enable the user to call itmSUITE® primitive Action Task Configuration Basic Task TBC Scripting Task TBC Outbound Comunication itmSUITE® module can send information towards third parties software using scripting tasks. This can be performed: Sending a preformatted mail Calling a third parties web services Action Task Configuration