Action engine
Indice
- 1 Action Engine Configuration
- 1.1 General
- 1.2 VCE Condition
- 1.3 Events Managed
- 1.3.1 LDAP Message
- 1.3.2 Reporting distribution by mail
- 1.3.3 Resource on project association
- 1.3.4 Upload relations Resource-Projects
- 1.3.5 User Note Created
- 1.3.6 User Note Updated
- 1.3.7 Project Created
- 1.3.8 Project Updated
- 1.3.9 Service Created
- 1.3.10 Service Updated
- 1.3.11 Ticket Activity Created
- 1.3.12 Ticket Activity Updated
- 1.3.13 Ticket Created
- 1.3.14 Ticket Updated
- 1.3.15 Workflow Button
- 1.3.16 Incoming Message
- 1.3.17 Trigger Value Reched
- 2 Task
Action Engine Configuration
Action Engine enabled the user to configured an Action and the activation condition. An action is composed by:
- General Information
- Trigger and Activation condition
- Parameters
- Tasks to execute
General
The following images shown the action' user interface and provide some more detail about this functionality
VCE Condition
Condition'tab enable the user to define a Boolean condition that should be verify before activate the action' . Generally the conditions works on input Parameter.
Events Managed
TBC - Matrix
LDAP Message
TBC
Reporting distribution by mail
TBC
Resource on project association
TBC
Upload relations Resource-Projects
TBC
User Note Created
TBC
User Note Updated
TBC
Project Created
TBC
Project Updated
TBC
Service Created
TBC
Service Updated
TBC
Ticket Activity Created
TBC
Ticket Activity Updated
TBC
Ticket Created
TBC
Ticket Updated
TBC
Workflow Button
TBC
Incoming Message
When the incoming message is validated by EEM, the informations are sent to MB (Message Bus) that dispatch it to the itmSUITE® Action engine and a configured Action is activated.
Trigger Value Reched
Task
Tasks tab enable the user to define one or more task that will be executed sequentially if the condition is valid. The system manage different type of task, the most flexible and powerful is Scripting task, based on Javascript framework, enable the user to call itmSUITE® primitive
Basic Task
TBC
Scripting Task
TBC
Outbound Comunication
itmSUITE® module can send information towards third parties software using scripting tasks. This can be performed:
- Sending a preformatted mail
- Calling a third parties web services
