Differenze tra le versioni di "EEM - External Event Management"
(→Active channel configuration) |
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| Riga 2: | Riga 2: | ||
The ''module'' can receive informations (inbound message) and sent information (outbound). EEM can process inbound message in two ways: | The ''module'' can receive informations (inbound message) and sent information (outbound). EEM can process inbound message in two ways: | ||
| − | * Active channel | + | * ''[[Glossary|Active channel]]'' |
| − | * Passive channel | + | * ''[[Glossary|Passive channel]]'' |
| − | === | + | |
| + | === Active channel === | ||
EEM Verify at regular interval the existance of mail message in a configured mail box and process then. | EEM Verify at regular interval the existance of mail message in a configured mail box and process then. | ||
EEM forward the recived data towards itmSUITE® module sending them to MB (Message Bus) that works as Dispatcher | EEM forward the recived data towards itmSUITE® module sending them to MB (Message Bus) that works as Dispatcher | ||
| + | MB manage the message queue and dispact towars the subsriber (other 'modules'' of itmSUITE® as SM/PM , CMS or EEM) | ||
| + | itmSUITE® module received the message and based on the rule configured in Action Engine execute tasks (eg.: Ticket creation, ticket updating , sendinf og notification, ect.) | ||
| + | |||
| + | Outbound notificaiton are managed direclty the itmSUITE® modules eg. PM/SM | ||
| + | |||
| + | |||
| + | === Passive channel === | ||
| + | |||
| + | EEM has a set of Web Services that third parties software can call. | ||
| + | EEM forward the recived data towards itmSUITE® module sending them to MB (Message Bus) that works as Dispatcher | ||
| + | MB manage the message queue and dispact towars the subsriber (other 'modules'' of itmSUITE® as SM/PM , CMS or EEM) | ||
| + | itmSUITE® module received the message and based on the rule configured in Action Engine execute tasks (eg.: Ticket creation, ticket updating , sendinf og notification, ect.) | ||
| + | |||
| + | Outbound notificaiton are managed direclty the itmSUITE® modules eg. PM/SM | ||
| − | === | + | === Inbound EEM schema === |
Versione delle 13:33, 4 ago 2015
EEM - External Event Manager is one of the complementary modules of itmSUITE®. The module is intended to support the interaction with third parties applications. A set of pre configured methods are supplied, in particular:
The module can receive informations (inbound message) and sent information (outbound). EEM can process inbound message in two ways:
Active channel
EEM Verify at regular interval the existance of mail message in a configured mail box and process then. EEM forward the recived data towards itmSUITE® module sending them to MB (Message Bus) that works as Dispatcher MB manage the message queue and dispact towars the subsriber (other 'modules of itmSUITE® as SM/PM , CMS or EEM) itmSUITE® module received the message and based on the rule configured in Action Engine execute tasks (eg.: Ticket creation, ticket updating , sendinf og notification, ect.)
Outbound notificaiton are managed direclty the itmSUITE® modules eg. PM/SM
Passive channel
EEM has a set of Web Services that third parties software can call. EEM forward the recived data towards itmSUITE® module sending them to MB (Message Bus) that works as Dispatcher MB manage the message queue and dispact towars the subsriber (other 'modules of itmSUITE® as SM/PM , CMS or EEM) itmSUITE® module received the message and based on the rule configured in Action Engine execute tasks (eg.: Ticket creation, ticket updating , sendinf og notification, ect.)
Outbound notificaiton are managed direclty the itmSUITE® modules eg. PM/SM
