Differenze tra le versioni di "SM - Service Desk and Service Management"
Da itm wiki.
(Etichetta: visualeditor) |
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| Riga 16: | Riga 16: | ||
! Guide !! Page | ! Guide !! Page | ||
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| Incident management process || [[Incident Management]] | | Incident management process || [[Incident Management]] | ||
| Riga 36: | Riga 33: | ||
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| Demand management process || [[Demand Management]] | | Demand management process || [[Demand Management]] | ||
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| + | |Workflow execution || [[Workflow execution guide|Workflow execution guide]] | ||
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| + | |Workflow engine configuration || [[Workflow engine execution|Workflow engine configuration]] | ||
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Versione delle 16:50, 14 apr 2015
SM - Service Desk and Service Management is one of the core modules of itmSUITE®. The module is intended to support the execution of processes thanks to its workflow engine. A set of pre configured processes are supplied as workflow cartridges, in particular:
- Incident Management
- Request Fulfilment
- Change Management
- Problem Management
- Release Management
- Demand Management
However, SM workflow engine is very flexible and powerful and may support many other business processes (e.g. purchase or sales management).
In the following table the key guides to use SM are listed:
| Guide | Page |
|---|---|
| Incident management process | Incident Management |
| Request fulfilment process | Request Fulfilment |
| Change management process | Change Management |
| Problem management process | Problem Management |
| Release management process | Release Management |
| Demand management process | Demand Management |
| Workflow execution | Workflow execution guide |
| Workflow engine configuration | Workflow engine configuration |
