Differenze tra le versioni di "SM - Service Desk and Service Management"
Da itm wiki.
(Etichetta: visualeditor) |
(Etichetta: visualeditor) |
||
| Riga 1: | Riga 1: | ||
SM - Service Desk and Service Management is one of the core ''[[Glossary|modules]]'' of itmSUITE®. The ''[[Glossary|module]]'' is intended to support the execution of processes thanks to its ''[[Glossary|workflow engine]]''. A set of pre configured processes are supplied as ''workflow cartridges'', in particular: | SM - Service Desk and Service Management is one of the core ''[[Glossary|modules]]'' of itmSUITE®. The ''[[Glossary|module]]'' is intended to support the execution of processes thanks to its ''[[Glossary|workflow engine]]''. A set of pre configured processes are supplied as ''workflow cartridges'', in particular: | ||
| + | |||
* ''[[Glossary|Incident Management]]'' | * ''[[Glossary|Incident Management]]'' | ||
* ''[[Glossary|Request Fulfilment]]'' | * ''[[Glossary|Request Fulfilment]]'' | ||
| Riga 10: | Riga 11: | ||
However, ''[[Glossary|SM]]'' ''[[Glossary|workflow engine]]'' is very flexible and powerful and may support many other business processes (e.g. purchase or sales management). | However, ''[[Glossary|SM]]'' ''[[Glossary|workflow engine]]'' is very flexible and powerful and may support many other business processes (e.g. purchase or sales management). | ||
| − | In the following table the key guides to use ''[[Glossary|SM]]'' are listed | + | In the following table the key guides to use ''[[Glossary|SM]]'' are listed: |
{| class="wikitable" | {| class="wikitable" | ||
Versione delle 16:47, 14 apr 2015
SM - Service Desk and Service Management is one of the core modules of itmSUITE®. The module is intended to support the execution of processes thanks to its workflow engine. A set of pre configured processes are supplied as workflow cartridges, in particular:
- Incident Management
- Request Fulfilment
- Change Management
- Problem Management
- Release Management
- Demand Management
However, SM workflow engine is very flexible and powerful and may support many other business processes (e.g. purchase or sales management).
In the following table the key guides to use SM are listed:
| Guide | Page |
|---|---|
| Workflow engine configuration | Workflow Engine |
| Incident management process | Incident Management |
| Request fulfilment process | Request Fulfilment |
| Change management process | Change Management |
| Problem management process | Problem Management |
| Release management process | Release Management |
| Demand management process | Demand Management |
